Job Information
The University of Texas at Arlington CRM Business Support Analyst I in Arlington, Texas
CRM Business Support Analyst I
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Please see Special Instructions for more details.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Posting Details
Position Information
Posting Number S05756P
Position Title CRM Business Support Analyst I
UTSystem Title Business Support Analyst I
Department Systems
Location Arlington
Job Family Business Technology
Position Status Full-time
Work Hours Standard
Work Schedule
Monday though Friday
8:00 a.m. to 5:00 p.m.
Some evening and weekend work required.
Some travel required.
On rare occasions, work might be required in an outdoor or remote location.
Open to External and Internal
Salary Salary is commensurate based on qualifications and relevant experience up to $73,000
Duration Funding expected to continue
Pay Basis Monthly
Benefits Eligible Yes
Benefits at UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
University Information
The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.
Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100 . The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
Job Summary
This position serves as technical support for the Division of Enrollment Management as it relates to CRM success across the UTA campus. This position performs complex coordination and set up administrative and detailed work in the CRM and related technologies. Work involves assisting in the planning, complex configuration, development, technical support, and testing of the CRM. This position will also assist in managing and configuring applications and provide consistent and ongoing functional business process support of recruitment and enrollment initiatives on campus. The position involves a high level of judgment, attention to detail, and requires knowledge of college enrollment policies and procedures. This position in an integral member of the enrollment management team and serves the campus community as it pertains to student enrollment and service. This position directly contributes to the achievement of enrollment goals at both the undergraduate and graduate levels, fosters a postivie working environment that honors UTA’s values and leads to healthy levels of productivity, and contributes to UTA being increasingly known as a great place to work.
Essential Duties and Responsibilities
Support and maintain business processes related to data hygiene, manipulation and importing/exporting data with the CRM to help users identify trends and opportunities to strengthen recruitment.
Provide development and ongoing support for stakeholders of the CRM.
Collaborate with stakeholders to understand and outline business needs, process maps and CRM requirements.
Complete projects successfully and on time.
Identifies problems and analyzes causes, recommends actions after evaluating alternative solutions; follow up to ensure problems are corrected.
Provides alternative solutions to solving problems.
Assist with design, development and modification of CRM applications or integration.
Use analytics and user feedback to predict and measure outcome and consequences of a design.
Troubleshoot and solve CRM-related issues as needed.
Confer and collaborate with stakeholders about CRM design and maintenance, software application requirements and academic and non-academic unit, and undergraduate and graduate recruitment needs.
Perform work in ways that contribute to the University’s successful achievement of enrollment goals, including other duties as assigned.
Minimum Qualifications
- Bachelor’s degree in any field with two to three (2-3) years of experience working in a customer-facing, technical support position with a strong focus on attention to detail and the needs of the customer, or any appropriate combination of education, training and experience.
Preferred Qualifications
Higher education experience working with CRM, preferably Slate.
Previous experience collaborating with a broad range of stakeholders and experience supporting CRM functionality.
Knowledge, Skills and Abilities
Intermediate knowledge of methods and leveraging used with CRM technologies, set up, operation analysis and support.
Must have considerable knowledge of computing/communication networks and characteristics of CRM and affiliated technologies, preferably in higher education.
Must be able to analyze courses of action, actively participate in planning, the ability to establish and maintain good working relationships and work independently with considerable initiative and drive.
Must be able to contribute to the achievement of enrollment goals.
Ability to coordinate and work with a team.
Ability to effectively communicate technical and other information to a variety of stakeholders – including those with non-technical backgrounds.
Other Requirements
Working Conditions
Special Conditions for Eligibility
CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu .
Posting Detail Information
Number of Vacancies 1
Open Until Filled
Minimum Number of References Required 3
Maximum Number of References Accepted
Special Instructions to Applicants
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Requirement Questions
Required fields are indicated with an asterisk (*).
*How many years of experience do you have working in higher education?
None/less than 1 year
2 to 3 years
4 to 5 years
6 years or more
*How many years of experience do you have in using a Customer Relationship management (CRM) such as Slate, HubSpot or other type of similar database management platform?
None/less than 1 year
1 to 2 years
3 to 4 years
5 years or more
Documents Needed To Apply
Required Documents
Resume or CV
Cover/Interest Letter
Optional Documents
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