Job Information
BorgWarner Inc. Account Manager (Customer Relations) in Arden, North Carolina
Position
Sales Analyst 1 (Customer Relations)
Location
Arden, NC
About us
BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.
Our Culture
We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.
Career Opportunities
We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!
For a listing of Asheville/Arden openings: BorgWarner Openings (https://www.borgwarner.com/careers/job-search?indexCatalogue=default&wordsMode=0&3Location=Arden%20-%20North%20Carolina%20-%20USA,Asheville%20-%20North%20Carolina%20-%20USA)
Pay & Benefits
All positions start at an above market pay rate for that position. Benefits are also above market and include the below for all fulltime employees:
Day 1 Medical Coverage with potential of no monthly premium
Onsite Health Clinic for employees and dependents (age 14 and over) at no cost
Dental, Vision, Life, AD&D, and Disability Coverage
Tuition Reimbursement Program after 18 months
Retirement Savings Plan (401k) with a matching program
Company paid holidays and vacation starting Day 1
Job purpose
The BorgWarner Arden campus offers two world class technical centers and a cutting-edge manufacturing facility that designs and produces turbos, fan, and fan drive components for the automotive industry. The Arden campus offers a multitude of career opportunities and is in the beautiful mountains of Western North Carolina.
This position will be responsible for managing customer demand, purchase orders, and providing adequate information allowing customers to plan their production; as well as support customers with managing on-time delivery, customer questions/complaints, and ensuring world class satisfaction
Key responsibilities
Daily calls with customer to build relationships involving trust and collaboration.
Collaborate with scheduling, planning, logistics, and operations to ensure builds are scheduled according to customer demand, and then drive completion to meet customer ship dates.
Monitor EDI demand variations weekly to ensure accurate financial reporting and to notify customer of drop in/drop out items that have direct impact to organizational key metrics.
Manages impact of customer short lead schedule increases and decreases to minimize operations impacts
Extract data from SAP and provide analytical analysis to support customer presentations, sales forecasting, and operations planning.
Maintains optimal working relationship with scheduling, planning, and operational teams.
Work with third-party logistics to ensure on-time pickup of outgoing product requirements.
Support weekly reporting of customer key metrics including on-time delivery and sales forecast
Participates as an effective team player in support of continuous process improvement.
Supports plant by analyzing customer order volatility and trends, developing effective order entry policies, and providing proactive input to management regarding innovative ways to improve customer delivery performance.
Understands and adheres to current quality and control policies.
Understands and adheres to current health, safety, and environmental policies.
Build strong working relationships with customer contacts to ensure cooperative collaboration while targeting organizational key metrics.
Work directly with organizational sales, finance, and operations functions to provide accurate monthly forecasting for units and revenue.
Act as liaison between customer and organization to ensure plant operations and supply chain teams are aligned with customer demand and volatility in order to meet customer requirements.
Supports sales team with accurate information and data regarding any issue of concern to the customer including but not limited to production plan, outbound delivery, and demand volatility.
Creates strong alignment between customer relations, scheduling, material planning and operations to support plant KPI’s,
Work directly with program management to support new product introductions
Perform other duties as needed.
What we’re looking for
Bachelor’s degree in a business-related field with 1 year or more experience, or 3 years of related preferred
Strong communication and interpersonal relation skills.
A demonstrated ability and willingness to carry out multiple tasks with minimal supervision.
Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) – Strong focus on Excel
SAP and manufacturing experience is preferred.
Attendance on the job is essential.
Must be able to work in a team environment.
Must be able to follow instructions, safety rules and regulations.
What we believe
Inclusion: Respecting Individuals
Integrity: Honoring truth
Excellence: Focusing on results
Responsibility: Our commitment
Collaboration: Building trust
Safety
This position will adhere to the BorgWarner Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Team Lead immediately.
Equal Employment Opportunity
BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
Join the company that is creating solutions that support a cleaner, more energy-efficient world.
For more information about BorgWarner, please visit www.borgwarner.com
For a listing of Asheville/Arden openings: BorgWarner Openings (https://www.borgwarner.com/careers/job-search?indexCatalogue=default&wordsMode=0&3Location=Asheville%20-%20North%20Carolina%20-%20USA)
Physical Requirements
In performing the essential elements of this position, the following physical activities are required. The activities are measured in the amount of on-the-job time that is spent performing these activities.
Walking
Talking
Hearing
Using Hands or Fingers to Handle or Feel
Stoop, Kneel, Crouch, or Crawl
Reach with Hands and Arms
Taste or Smell
In performing the essential elements of this position, the following weight is required to be lifted or force to be exerted. These activities are measured in the amount of weight lifted or force exerted and how often.
Up to 25 pounds
In performing the essential elements of this position, the following vision requirements apply.
Close vision
Distance vision
Color vision
Peripheral vision
Depth perception
Ability to adjust focus
WORKING ENVIRONMENTAL CONDITIONS:
May be exposed to moderate heat, light dust, and fumes. Some outside assignments could involve exposure to adverse weather conditions. Adequate hearing protection is required for 85 decibels and above.
Internal Use Only: Salary
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