Job Information
A O SMITH CORPORATION Technical Service Rep in APPLETON, Wisconsin
JOB REQUIREMENTS: Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world\'s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function Water Treatment Technical Support Representative is responsible for providing technical/troubleshooting assistance, general product information, warranty assistance, and limited parts order processing on product that requires extensive product knowledge. Their primary customers are wholesalers (Plumbing and Pump and Well), plumbers, well driller/pump installers, water treatment professionals, general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is specified and serviced properly. Customer Service Technical Rep II also works to assist callers to repair existing equipment or replace equipment when needed. Responsibilities Often serves as the main contact to our company for water treatment questions and equipment information Receives calls about treatment equipment and techniques. Providing water analysis interpretation and product recommendation Trouble shoot equipment problems in the field and direct proper repair procedures recommending parts. Assist with sizing water treatment based on facility size and water usage. Assisting with installation procedures. Referring homeowners and potential customers to dealers and distributors for water treatment sales and service. Quote specific commercial/industrial water treatment equipment utilizing engineered drawings and specs provided by customers. Perform audits and modifications when needed on bill of materials for equipment builds. Perform quality control functions and programming inspections on all commercial and industrial equipment before it leaves Water-Right. Work internally on product improvement and advancement of new and existing products. Test and vet out issues that are identified either internally or through feedback of dealers and distributors Provide technical data to internal Marketing Department for literature, and spec sheets on... For full info follow application link. A. O. Smith values employee excellence. In our employment practices, we will not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, or other legally protected status. We operate in a global environment and will strive to create a workplace where men and women from diverse backgrounds can thrive and achieve their fullest potential. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A5D1ED1B4E5947A0
