Easter Seals Jobs

There's currently a Help Desk 2 opportunity available in Appleton, WI. This will be a on-site position within Appleton, WI and will be within a small-midsize IT department. This will start as a 6 month contract with a strong possibility to hire after 6 months. Looking for someone with 3-5 years of experience related to the top 3 skills, and someone that wants to grow within an organization.

Top Skills' Details

-3-5 years experiences in the following skills:

• Assists all users (internal and external) with software/hardware/network requests and issues related to company provided systems. Identifies root cause of problem and fixes it. Accurately maintains required documentation (steps taken, time logged, etc.) in work order system for each issue.

• Resolves issues/requests in an efficient and timely manner. Follows up with users as needed to verify issue is resolved. Escalates issues to other IT staff when appropriate.

• Monitors, prioritizes, and responds to requests from multiple sources including phone, voicemail, email, and walk-ups.

Description:

The End User Support Technician (IT) is responsible for providing technical support to all internal and external users who utilize company systems. The End User Support Technician takes/prioritizes incoming requests, performs troubleshooting, resolves and documents issues for all company computing technology including hardware, software and basic network support. Maintains excellent working relationships with IT staff and supported users. Supports other IT staff as needed.

Skills:

Help desk support, Help desk, Troubleshooting, Service desk, Windows 10, Active directory, Support, Ticketing system, Desktop, Customer service, Phone support, Password reset, Hardware, Service, Helpdesk troubleshooting, Customer support

Additional Skills & Qualifications:

Nice to Have:

• Strong ability to take ownership of assigned tasks and responsibilities.

• Excellent organizational and time management skills. Ability to manage schedule.

• Maintains high level of knowledge of all company systems and their related interfaces.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.