Job Information
Oracle Cloud Operations Engineer - IC2 in Annapolis, Maryland
Job Description
We are seeking skilled and proactive engineers with 2-3 years of experience to join our Global Network Operations Center (GNOC) team. The GNOC is our front-line for addressing physical network issues and operates 24x7x365 to ensure the reliability and efficiency of our physical network infrastructure. The team is responsible for performing data collection, triage, technical analysis, incident mitigation, and redirection as necessary to maintain and optimize operations.
Our primary objectives are:
Ensure maximum possible service availability and performance
Deliver premier customer service
Provide comprehensive support to our Engineering and other Operational and technical teams
These objectives translate into a broad and dynamic scope of responsibilities for the GNOC team. Engineers will have the capability to centrally manage OCI’s networks and implement automated solutions to address common operational challenges efficiently.
Career Level - IC2
Responsibilities
RESPONSIBILITIES:
NOC Operations
Using existing procedures and tooling, develop and safely complete network changes
Mentor, onboard and train junior engineers
Participate in operational rotations providing break-fix support
Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors
Provide on-call support services as needed, job duties are varied and complex, needing independent judgment
Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services
Fault handling and escalation - Identifying and responding to faults on OCI’s systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution
Automations/Scripting
The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks
Preference for individuals with experience in scripting and network automation - Python, Puppet, SQL, and/or Ansible
You will use automation to complete work and develop scripts for routine tasks
Project Management
Lead technical projects such as the development and improvement of runbooks and methods of procedures, driving high visibility technical projects and onboarding and training new team members
Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met
TECHNICAL QUALIFICATIONS:
Networking
Proficient knowledge in the following protocols: PBGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS
Proficient knowledge in the following networking protocols: TCP/IP, VPN, DNS, DHCP, and SSL
Competent in at least 2 of the following network technologies: Juniper, Cisco, Arista, InfiniBand, firewalls, switches and circuit management
Strong analytical skills and ability to collate and interpret data from various sources
Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly
Experience working in a large ISP or cloud provider environment
Exposure to commodity Ethernet hardware (Broadcom/Mellanox)
Cisco and Juniper certifications are desired
GPU/RDMA
Experience in GPU/RDMA network environments is highly desired
Experience with High Performance Compute
Experience with InfiniBand
SOFT SKILLS & OTHER DESIRED EXPERIENCE:
Highly motivated and self-starter
Bachelor’s degree is preferred with at least 2-3 years of network-related experience
Strong oral and written communication skills
Excellent time management and organization skills
Comfortable and able to deal with a wide range of issues in a fast-paced environment
Excellent organizational, verbal, and written communication skills
Experience with Incident Response plans and strategies
Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $63,000 to $126,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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