Job Information
University of Michigan Patient Services Intermediate in Ann Arbor, Michigan
Patient Services Intermediate
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How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
Provide clinic operational support to the Pediatric Specialties ACU and the Pulmonary Division in an ambulatory care clinic setting. Coordinate and facilitate communication between physicians, nurse providers, clinic personnel, and patients regarding issues relevant to the medical care. Assist in identifying and resolving clinic operational problems and help train new staff members on the clinical support operations. Individual must maintain an excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting. Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Manage the fax server; distribute faxes to nursing, providers, and scan incoming documents into MiChart as needed.
Review and process DME equipment orders.
Manage and assist with clinical paperwork.
Manage and compile the cystic fibrosis (CF) and ciliary dyskinesia (CDK)patient list.
Update cystic fibrosis tracking excel spread sheet.
Lead weekly cystic fibrosis huddle.
Track annual labs, chest x-rays, and DEXA scans.
Review and track cystic fibrosis, Bronchopulmonary dysplasia (BPD), Vent, and Asthma clinic billing.
Enter Children?s Special Health billing charges in MiChart for CF, BPD, Vent and Asthma clinic.
Perform other related duties as assigned
Provide backup coverage for other PSA roles as identified by leadership.
Required Qualifications*
High School diploma or an equivalent combination of education and experience is necessary.
3-4 years' experience within a large, complex healthcare system.
Experience and proficiency in utilizing computer including standard business computing programs and EMR.
Must have a solid knowledge of general office practices and ability to understand medical documentation, coding and diagnosis.
Strong interpersonal and communication skills are necessary.
Demonstrated active listening, written, verbal and information technology skills.
Ability to manage stress effectively.
Demonstrated excellent attendance and reliability.
Ability to work collaboratively and seamlessly as an integral member of the team.
Track record of observing and executing patient confidentiality protocol.
Ability to take initiatives and exercise critical thinking skill to effectively solve problems and improve quality with the framework of patient care support protocols.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
257454
Working Title
Patient Services Intermediate
Job Title
Patient Services Intermediate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM CW Peds Specialties - Core
Posting Begin/End Date
12/13/2024 - 12/20/2024
Career Interest
Healthcare Admin & Support
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