Job Information
A2 Hosting L1 Webhosting Technical Support - Remote in Ann Arbor, Michigan
Are you passionate about delivering world-class customer service? Do you have web-hosting experience and a desire to work remotely? If so, you could be the perfect candidate to join A2 Hosting's fully-remote Support team as an L1- Support Generalist.
As a member of our Support team, you'll be at the forefront of providing exceptional customer service to our valued clients. You will be the friendly face behind the scenes, assisting customers via email, phone calls, and live chat, all while making an impact to our customers and their online web presence.
Working alongside a passionate and curious team, our Support Generalists play a crucial role in ensuring that A2 Hosting is a continued a leader in customer-focused web hosting services.
We are currently hiring for 4 PM - 12 AM and 8 AM - 4 PM Eastern Time Shifts - all schedules will include one weekend day.
What you’ll do:
Provide outstanding customer service to customers by assisting with basic support inquiries via email, live chat, and over the phone
Review and process incoming and/or flagged orders in accordance with company procedures
Initiate the swarming collaboration process and actively participate in developing solutions
Escalate complex inquiries as necessary to ensure positive outcomes for customers
Meet and maintain the set productivity requirements for the role during each shift
Skills you have:
A minimum of 1 year of related customer-service experience in a technical support capacity, web hosting experience strongly preferred
Strong ability to read, write, and speak effectively in English to communicate technical and complex concepts to clients and team members
Strong customer-focused mindset with the ability to adapt to different situations
Experience with cPanel and WHMCS strongly preferred; proficiency with computers with the ability to efficiently learn new software required
Solutions-oriented mentality with strong analytical and problem-solving skills
3 Reasons you should apply:
You are curious and enjoy finding solutions
You enjoy connecting with customers
You collaborate well with others
All applicants should have a reliable high-speed internet connection and provide their own computer and work space
Research shows that women and people from under-represented groups often apply to jobs ONLY IF they meet all of the qualifications. However, no one ever meets 100% of the qualifications, nor should they. A2 Hosting focuses on hiring people, not just skill sets, and encourages you to apply, even without meeting every qualification. We look forward to your application. A note on the location: Aside from our data center team, A2 Hosting is a fully remote organization with a globally distributed workforce. With that, there is a lot of flexibility on where our team members can work, although there may be position specific limitations or requirements for the role. Additionally, since each state in the US operates as an independent entity, companies must have business licensing to hire in each state. Because of that, A2 Hosting is not able to hire in all states. At this time, we are licensed to hire in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NC, OH, OK, OR, PA, SD, TX, UT, VA, VT, and WI.
US-based candidates who do not reside in one of the above states are unable to be considered for employment at A2 Hosting. Why Work for A2 Hosting:
A2 Hosting provides a collaborative and team-focused work environment with a focus on training and development for all of our team members. We strive to promote from within, provide growth opportunities, and encourage our team members to embrace the curious and passionate core values that drive us forward. Additional benefits, based on location, are below: Benefits for ALL Team Members, regardless of location:
Generous amount of Paid Time Off (PTO) hours, available DAY 1!
The ability to work from home; positions are 100% remote (aside from our data center team)
Paid parental leave
Free hosting services (we want our team to see why we're the best!)
US Specific Benefits (for US based team members only):
Subsidized health insurance - A2 Hosting pays a substantial portion of insurance costs for our team members
Low-cost, high coverage dental and vision insurance options
Company-matching 401(k) plans (Traditional and Roth available)
Company-sponsored life and disability insurances
About A2 Hosting: In 2001, our CEO, Bryan Muthig, started A2 Hosting from a two-room office in Ann Arbor, Michigan. With a mission to help the world succeed online, he wanted to make it easier for people to thrive on the internet. Fast forward to over two decades later, Muthig has used his passion and strong technical background to build a globally recognized web hosting company, with data centers all over the world. Even with this growth, A2 Hosting hasn’t strayed far from our roots. Today, with almost 200 passionate team members around the globe, we use our knowledge, skills, and resources to help our clients bring their digital visions to life every day. Continuously driven by our core values, we focus on creating world-class customer service interactions for new and current clients, regardless of their technical expertise. That passion, paired with continuous curiosity and desire to provide fast, user-friendly service, is the reason we have been successful for the last 20 years. Ready to bring your passion to the team? Apply now, we look forward to speaking with you.
FOR US-BASED CANDIDATES: A2 Hosting is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster E-verify Right to Work Poster
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