Easter Seals Jobs

Employment Type:

Full time

Shift:

Description:

Hybrid position located on the campus of Trinity Health Ann Arbor. The Medical Staff Services assistant is responsible for a wide variety of activities in support of the Organized Medical Staff, Medical Staff Services Department, Administrative leadership, and the credentialing and peer review processes.

This position is an integral part of the credentialing team and is responsible for following credentialing policies and procedures; maintaining an accurate physician data base; data collection and entry; and participating in development and implementation of changes to the credentialing processes.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Responsible for the initiation of application launches in coordination with the Trinity Health Center for Practitioner Information (CPI) in a timely manner with minimal error to facilitate an efficient onboarding process for new practitioners.

• Responsible for data collection and entry in a timely manner with minimal error to ensure an accurate practitioner data base, access, and tracking system. Operate/manage databases and software to maximize capacity, responsible for data integrity used for quality assurance, statistical reporting and/or other purposes.

• Performs primary source verification of required documentation.

• Creates reports and uses organized processes in MSOW to track, report and analyze medical staff data.

• Initiates follow up with practitioners and/or credentialing contacts to ensure maintenance of current documentation in compliance with regulatory, legal and hospital requirements.

• Communicates regularly with THMI RHMs concerning expiring documents that may impact a practitioners' ability to practice.

• Responsible for the collection and accurate reporting of medical staff dues and application fees, invoice requests and payment. Plans and organizes medical staff events and orientation.

• Schedules or directs large and complex meetings, events, conferences, and programs requiring sensitivity to issues, priorities, protocol, etc. Medical Staff calendar, conference room, and meeting support, including meeting minutes. Coordinates calendars and schedules of supported colleagues. Has delegated authority to authorize expenditures in accordance with defined policies.

• Manages incoming and outgoing mail, correspondence, reports, memoranda and medical staff communications.

• Maintains customer-focus attitude, rapport, and cooperative relationships. Approaches conflict in a constructive manner. Helps identify problems, offers solutions, and participates in their resolution. Tracks errors and complaints to assist with process improvement activities.

• Performs a wide variety of administrative duties with high volume and complexity in support of the medical staff.

• Independently prepares non-routine responses to incoming correspondence, researches and distributes materials to managers or others.Independently handles many department inquiries, referring requests to others and acts as a “gate-keeper”. Requires comprehensive and detailed knowledge of applicable departmental and system policies/procedures and basic knowledge of Medical Staff Services

• May recommend and implement procedural changes; answer non-routine and/or sensitive inquiries; provide oral and/or written interpretations/procedures for unusual administrative problems referred by contacts inside and outside the organization.

• On a day-to-day basis, deals with staff, physicians, executives, medical professionals, board members and patients, and corporate and external customers. Responds to inquiries regarding organizational services, records and other matters by utilizing in-depth knowledge of organizational operations, and ability to interpret established organizational policies and procedures. Places, receives and routes telephone calls and messages. Screens and prioritizes calls. Receives, greets and screens visitors, patients and/or employees. Ensures amenities are available. Notifies appropriate staff, and directs visitors and deliveries to appropriate areas.

• Performs purchasing activity. Responsible to determine the needs for office and medical supplies. Coordinates maintenance and repair of office equipment; keeps work and visitor areas clean and well-organized.

• Identifies and solves complex operational problems and may exercise ingenuity to develop methods or procedures to resolve recurring or unusual problems.Applies advanced knowledge and skills of organization’s policies and procedures to resolve conflict in a constructive manner.

• Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.

• Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Trinity Health. Discusses patient and hospital information only among appropriate personnel in appropriately private places.

• Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision and Values of SJMH.

• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran