Easter Seals Jobs

Overview

Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, and government client missions, focused on minimizing risk through the delivery of quality outcomes.

Primary Focus

The Project Support-VOIP Services will provide assist in supporting the ANGRC IT Help Desk Support Services by providing analysis and documentation of the short- and long-range plans and program goals, identification and interpretation of policy issues, projection of program impact. All duties and responsibilities performed in accordance with the Core Values of Cayuse.

Responsibilities

• Serve as a communication point in response to negative customer feedback.

• Providing a direct dialog of situational awareness to government leaders when required.

• Evaluate, process, or make recommendations for effective organizational changes.

• Research and/or analyzes problems, issues, or program requirements.

• Develop reports, presentations, or other work products.

• Coordinates information and responses, as appropriate, to assure consistency and conformance with program policies and viewpoints.

• Review and respond to correspondence or routes to proper staff member.

• Responsible for the testing, analysis and documentation of current/forecasted VOIP and voice services support to ANGRC.

• Responsible for procedures, including consulting with end users to identify functional specifications while providing continued VOIP and voice services support to the ANGRC.

• Will design develop, and document processes focused on hardware and VOIP/voice systems support.

• Will create/modify projects and programs specific to VOIP/voice service usage for multiple end users.

• Shall manage day to day services for approximately 1300 VoIP phone voice mail boxes by:

• Setting up individual and group mailboxes and maintaining their security (10-15 daily) monitoring capacity and licenses (weekly)

• Shall manage trunk capacity local, long distance and lease network trunk lines by recommending and implementing changes (weekly), working with base planners and operators (daily)

• Shall perform routine maintenance by monitoring voice system for abnormalities and potential problems (weekly), restoring phone capabilities for ANGRC personnel (40-50 per week), escalating unresolved end user and system failures to service providers (weekly), scheduling maintenance windows to purge faults and correct issues.

• Other duties as assigned.

Qualifications

Minimum Qualifications:

• Possess a bachelor’s degree.

• Possess a minimum of five years of experience managing phone systems to include Analog, VoIP, VoSIP, and call managers

• Experience in DoD DSN systems

• Hold a 8570.01 IAT Level 2 certification Security ++ Top Secret/SCI Security Clearance or the ability to obtain one.

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Excellent verbal and written communication skills.

• Excellent interpersonal, negotiation, and conflict resolution skills.

• Excellent organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to act with professionalism and confidentiality.

• Skill in managing multiple priorities and tasks concurrently to meet deadlines while establishing and maintaining cooperative working relationships with others.

• Proficient with Microsoft Office Suite or related software.

Reports to : Program Manager

Working Conditions

• Professional office environment

• Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

• Must be able to establish a productive and professional workspace.

• Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.

• May be asked to travel for business or professional development purposes.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer .

Pay Range

USD $70,000.00 - USD $90,000.00 /Yr.

Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1631/project-support-voip-services/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834356743)

Location US-MD-Andrews Airforce Base

ID 102422

Category Information Technology

Position Type Full-Time Salary Exempt

Remote No

Clearance Required Top Secret