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Family Counseling Associates, part of the Optum family of businesses, is seeking a Medical Support Staff to join our team in Andover, MA. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Behavioral Care Team, you’ll be an integral part of our vision to make healthcare better for everyone

Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together.

General Role Description:

Our Medical Support Staff performs various office and clinical duties to keep our healthcare practice running efficiently. They will work directly with psychiatry staff to maintain patient records, triage all calls to our psychiatry department, and record all patient requests for refills and concerns for physician review in our EHR systems. Our Medical Support Staff are also cross trained to assist the receptionist with other front desk duties such as checking patients in and out, collecting consent forms, and identifying patients.

Position Highlights & Primary Responsibilities:

• Demonstrate regard for the dignity and respect of all patients

• Maintain confidentiality when interacting with patients, families, personnel, and the public

• Maintain a positive public relations image with peers, patients, and visitors by presenting a positive, helpful attitude

• Gather data relevant to the patient's age group and individual needs

• Obtain and record: vital signs, weight, medication profile, allergies, chief complaint, signature/initials where appropriate before appointment with Psychiatrist

• Maintain and organize medication samples

• Receive and document telephone messages and record all requests in the EHR system for Physician follow-up

• Utilize photocopy and fax machine as needed for documentation and communication purposes

• Confirm scheduled appointments and follow up on missed appointments

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/ GED

• Experience using EHR/EMR systems

Preferred Qualifications:

• TMS or MA certification or ability to obtain within 90 days

• 3+ years of experience working in a medical office

• Ability to use computers & office equipment in a highly efficient manner

• Excellent communication and interpersonal skills

_Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. _

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.