Taking on disability together

Job Information

Job Summary:

The Role:

Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

Responsibilities:

Guest Relations

Greet all guests promptly and courteously in a professional manner
Control the flow of guests coming into the restaurant and those who are waiting for a table
Hospitality zone
Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
Anticipate and respond to guest needs (guest satisfaction)
Direct guest to appropriate location to wait when on a wait
Estimate and quote accurate wait times for tables
Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
Pick up guest lists for any special events.
Handle concert tickets and signature sheet.
Obtain Production sheet for current night
Obtain current member and spouse lists.
Check foundation membership card and photo ID
Adherent to HOB dress code policy of the foundation lounge
Hand out wrist band and /or opera box passes
Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
Knowledge of House of Blues related art, music, and history
Adhere to the HOB Hospitality Zone

Communicate with other support departments

Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow
Communicate to kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning)

Keep host area clean and organized throughout the shift (shift mechanics).
Keep floor in host area free of spills, food, trash or other obstacles
Polish and clean all entry door windows throughout the shift
Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand
Maintain line of sight/atmosphere control by circulating through work area throughout shift
Maintain House of Blues safety and sanitation standards

Assist Other Departments as Needed

Assist other employees and departments as needed (teamwork)
Adherence to standard operating procedures
Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

Qualifications:

Required:

(State or County Licensee or Certification Requirement )/ Responsible Alcohol Awareness Training Certification or Equivalent
High School Diploma Music Mall and Retail operations
Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
Entry Knowledge of
Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
Flexible Hours

Preferred:

Physical Demands/Working Environment:

Working environment is fast-paced
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs using proper lifting techniques

The expected compensation for this position is:

$16.00 USD - $20.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

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