Job Information
Imperial Cleaning Customer Solution Specialist in Amityville, New York
Primary point-of-contact that supports selected clients from beginning to end. Work closely with Field Managers daily on requests and/or issues that may arise. Provide operations support to all departments within the organization. Schedule project crews for services, training, and deliveries. Coordinates estimates and provides pricing to clients. Creating and closing work orders for Regional spreadsheets and Project Crew schedules. Resolve customers' service or billing complaints. Provides daily customer calls and follow-ups on any complaints. Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken. Process supply orders, enter and close supply orders into the system, and manage the distribution of supplies to assigned clients. Update corresponding client systems to ensure tracking and billing of all services performed. Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders. Identify and recommend improvements in processes or service methods and procedures to streamline processes. Manage project budgets; review and correct any variances weekly. Collect, update, and provide required reports to corresponding Clients. Provide reporting to assigned Account Manager and Management. All other tasks as assigned by management. Bi-lingual (English Spanish), is a must. Detail oriented and strong communication skills (email, phone). Results oriented: the ability to resolve challenges and emergencies at a moment's notice. Multi task oriented: The ability to handle multiple projects at a time. Customer focused with a can-do approach to problem solving. Thorough knowledge of computer applications and relevant software applications.
