Easter Seals Jobs

Description

You Lead the Way. We’ve Got Your Back.

American Express Canada is a company with a long history and a bright future. A Canadian employer since 1853, Amex has created a culture that nurtures extraordinary talent and turns careers into unparalleled experiences. A company where every employee is given the opportunity to learn, grow and excel, Amex is always on the lookout for driven, forward-thinking and creative people ready to take their career to the next level. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. You’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. So, if you share our passion for excellence, our dedication to great service and our excitement about innovation, there’s a world of opportunity waiting for you in a career with American Express Canada.

It is an exciting time in Global Merchant & Network Services (GMNS), the merchant network of American Express, responsible for acquiring and maintaining relationships with millions of merchants who welcome American Express-branded cards. Our goal is to be an indispensable payments partner of our merchant customers, while simultaneously delivering differentiated products and services that meet or exceed customer needs and drive revenue growth and premium economics for both our merchants and American Express.

How will you make an impact in this role?

Client Managers are responsible for establishing deep, mutually beneficial, profitable and long-lasting relationships with merchant accounts. They deliver value to merchants through unique insights and differentiation. By developing an in-depth understanding of the merchant's organization and industry, and applying knowledge of Amex, Client Managers serve as consultants within Merchant Services to develop and sell customized Amex-wide solutions that help merchants manage and optimize their investments, payment processing and card experiences. The role of the Client Manager offers a great opportunity to leverage and develop relationship management and consultative selling skills, while working in a challenging, yet collaborative environment. The successful candidate will be responsible for the management of a defined group of managed merchant accounts.

Qualifications Primary responsibilities include:

Client Management

• Managing and deepening merchant relationships with a strong track record in managing complex, key account portfolios and demonstrating Amex’s value proposition to our merchants.

• Confident communicator with the ability to influence and persuade at all levels both internally and externally - experience dealing with senior client stakeholders with a strong “will to win”, team player with a growth mindset

• Monitoring health of merchant experience (e.g., processing, disputes, fraud). Confidence handling financial information and using data to drive improvement.

• Experience of managing the negotiation process with clients from beginning to conclusion.

• Participating in pricing initiatives

• Driving expansion of Amex card acceptance with our merchants

• Developing and working with internal partners to execute spend initiatives and relevant marketing programs

• Strong relationship management and consultative selling skills with a demonstrated ability to establish, maintain, and deepen partnerships with customers, by identifying and driving profitability within a portfolio

• Strong financial acumen

• Market / Industry knowledge

• Payment industry knowledge

• Digital/On-line Industry knowledge

Role Requirements

• 3-5 years successful sales / relationship management and business development experience required

• Prior experience partnering with senior level decision makers up to the C-level is required. Strong verbal and written skills. Demonstrated sales and negotiation skills, excellent objection handling. High level of determination and self-confidence, ability to work in groups and contribute to the team’s success.

• Demonstrated success in account pipeline management and strategic account planning

• Strong sense of curiosity, negotiation, influencing and collaboration skills

• Superior customer focus and drive for results

• Proven ability to take initiative and work independently

• Bachelor’s degree

• High degree of proficiency in MS Office (Word, PowerPoint, Excel) required

• Bilingualism (English/French) is considered an asset.

Sponsorship will not be considered for this role.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Sales

Primary Location: Canada-Ontario-Amex - for internal use only

Schedule Full-time

Req ID: 24008589