Easter Seals Jobs

Description

Our client is searching for a desktop analyst to join their team onsite in Ames, IA!

Job Overview

The IT Support Specialist is a key player in delivering innovative new ideas and supporting processes at our client's sites and is responsible for:

• Delivery of IT services for a site or multiple sites to reach a ratio of 200 or more PCs, Servers, Printers, and Local Network equipment

• Management of all local IT Service Delivery activities at the site(s) including: maintaining all support processes, customer relations, and IT asset management

• Provision of all support, project and change management for existing and new IT support processes, technical equipment and software.

Principal Accountabilities

• Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction

• Responsibility for the implementation of IT shared service standards and support processes across all sites they work with

• Hands-on support for MDF and IDF at the production and office locations

• Responsible for the quality of the IT services delivery at the sites

• Project leadership in their sites for all IT infrastructure and support process changes for IT shared services

• Coverage of critical issues 24X7 at the sites

• Installing hardware / repairing hardware

• Printer and multi-function device management

• Security (alignment with IT policies)

• Contracting / maintenance / leasing contracts

• Software Licensing

• Server maintenance

• Label Printers

• RF Devices

• Asset management

• Purchase (computer consumables)

• Mobile phone / telecoms

• Network administration

• Software rollouts

• Data backup and restore

• Documenting (knowledge base, procedures, help guides, etc.)

Qualifications/Requirements

• Bachelors degree in computer science or equivalent experience/studies

• Minimum of 3 years in service delivery in a multi-national environment for IT technical and help desk areas

• Strong team contributor with common goals and practices, build new skills and capabilities

• ITIL certificate will be advantageous

• Microsoft Certified Systems Administrator recommended

Knowledge/Skills/Abilities

• Strong hardware and software skills

• Excellent customer service skills

• The ability to multi task and handle high volumes in a fast-paced and demanding environment

• A positive and pro-active attitude

Skills

Support, Troubleshooting, Network connectivity, hardware installation, Customer service, Active directory, SCCM, Symantec AV Cloud

Top Skills Details

• 3-5 years of Technical support experience in an enterprise environment, including Strong hardware and software skills, Windows 10 OS

• Excellent communicator, Excellent customer service skills, positive attitude,

• Experience with mobile devices, peripherals, printers and multifunction devices.

Additional Skills & Qualifications

• Windows/VMWare Server management

• SCCM for software deployment

• Experience with Symantec AV cloud

• Experience with Acronis (backup software)

Pay and Benefits

The pay range for this position is $18.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ames,IA.

Application Deadline

This position is anticipated to close on Feb 11, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.