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Trinity Health Patient Access Rep in AMES, Iowa

Employment Type:

Full time

Shift:

Description:

Employment Type:

Full Time

Position Highlights and Benefits

We care about your well-being, both physical and mental, which is why our benefit package includes:

  • Wellness programs

  • Education reimbursement

  • Personalized health insurance plans including dental and vision

  • Paid time off

  • Long- and short-term leave

  • Retirement planning

  • Life insurance coverage

Position Purpose:

Under supervision, greets, instructs, schedules and directs adult patients and visitors. Serves as liaison between patient and medical support staff.

What you will do:

  • Greets, instructs, and directs all incoming patients and visitors.

  • Assists with completion of registration forms.

  • Answers incoming calls and provides routine information and directs calls to appropriate area.

  • Accesses, inputs, and retrieves information via the computer, updates information as needed.

  • Assists with pre-certification process.

  • Monitors patient waiting time and maintains patient flow.

  • Performs billing processes as identified.

  • Assures completion of all appropriate documents upon check out.

  • Utilizes appropriate auditing tools according to IHC guidelines.

  • Attempts to contact all “no show” patients, documents in patient’s record and reschedules patient.

  • Notifies patient of future scheduled appointment.

  • Collects payments and compiles daily payment log.

  • Educates and instructs patients of upcoming procedures and tests under the nurse’s guidelines.

  • Maintains accurate balance of petty cash.

  • Utilizes answering service at appropriate times and retrieves messages from answering service and responds appropriately.

  • May cover other Iowa Heart Center locations as directed.

Minimum Qualifications:

  • Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire. Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support for Healthcare Providers.

  • Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

  • High School Diploma or equivalent.

  • Computer experience required

  • Prefer at least one year of experience in the medical office setting.

  • Knowledge of medical terminology desirable.

  • Cardiovascular Medical Terminology class completion within 1 year of hire.

MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers.

With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

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