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Reference #: 4502226 THE POSITION Are you looking for a little variation in your career with the Department of Labor and Industry (L&I)? The Commonwealth of Pennsylvania has a need for employees who are fluent in Spanish and English to serve in its unemployment compensation call centers. If you have customer service experience in call center, retail sales or restaurant setting, please apply!  Experience the satisfaction of public service by helping citizens of the Commonwealth regarding unemployment compensation!

Watch this video to learn more about working at the Department of Labor & Industry.

DESCRIPTION OF WORK

In this important role, you will provide service to all unemployment compensation customers by gathering information and pertinent data from claimants and employers to validate UC claims in accordance with the Pennsylvania UC Law.  You will also assist customers with filing claims for unemployment compensation and answering questions. Experience the satisfaction of public service by helping your fellow Pennsylvanians. We are always looking for bilingual applicants. If you are bilingual, you are encouraged to apply!

These positions are headquartered at the Altoona UC Service Center and the positions will report onsite for at least the duration of the probationary period.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information: Full-time employment Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch. Work hours may vary based on operational needs. Telework: You may have the opportunity to telework, part time after the successful completion of the required probationary period.  In order to telework, you must have a securely configured high-speed internet connection or broadband internet service with download speeds of at least 25 Mbps and work from an approved location inside Pennsylvania.  Mobile Hot Spots, DSL, Dialup, and Satellite internet cannot be used. If you are unable to telework, you will have the option to report to the office in Altoona. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements:

Successful completion of the Unemployment Compensation Intake Interviewer Trainee (commonwealth title) program; or

Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or

Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.

Other Requirements: These positions require the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow thelink and click on Residency.

You must be able to perform essential job functions.

Legal Requirements:

This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-base federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position.  No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.