Job Information
MARKETSOURCE Learning Experience Specialist in Alpharetta, Georgia
124531BRTitle:Learning Experience SpecialistJob Description:Learning Experience Specialist
MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA.
Job Summary
The Learning Experience Specialist is responsible for providing and ensuring the highest level of customer service, to our internal and external customers as well as corporate and field employees. This position works directly with the Learning & Development team, subject matter experts, and other partners to design, develop and implement proper training to assist teams with the proper execution of client deliverables. The Learning Experience Specialist equips our employees with the requisite knowledge, skills, techniques, and motivation to perform at the highest level. Our Learning Experience Specialist must be able to design and develop learning experiences and facilitate virtual or face-to-face training. The Learning Experience Specialist must be strategic rather than reactive; assessing the skills and knowledge within MarketSource to determine the curriculum required to strengthen and retain the skills.
Essential Job Functions
Collaborate with program and client stakeholders to perform front-end analysis to identify knowledge gaps and define learning and development needs.
Collaborate with team to design and develop interactive and engaging digital and print deliverables such as storyboards, video scripts, eLearning courses, Facilitator Guides, Learner Guides, PowerPoints, microlearning, job aids, and handouts.
Develop and implement training evaluation instruments.
Conduct instructor-led and virtual instructor-led training, including:
New employee orientation
Software or technical training
Soft skills, leadership, and sales training
Train-the-trainer sessions
Identify and customize training activities to incorporate into training for specific class and learner needs.
Leverage multi-media solutions to enhance learning experiences.
Perform administrative tasks such as managing roster and ensuring learner completion of self-paced activities and evaluation surveys; and LMS administration.
Communicate frequently and effectively with leadership and various project stakeholders to ensure timeliness and quality of deliverables.
Collaborate with all members of the Learning & Development team.
Required Knowledge, Skills and Abilities:
Strong verbal and written communication skills, including speaking to live audiences, writing, copyediting, and proofreading
Excellent organizational, planning, and presentation skills
Open to giving and receiving feedback
Ability to work on multiple projects and deadlines simultaneously with responsiveness and flexibility
Possess a growth mindset
Strong situational analysis and decision-making abilities
Ability to operate successfully in cross functional teams
Ability to work effectively at all levels of an organization
Experience with authoring tools such as Adobe Illustrator, Adobe Photoshop, MS Office Suite, and Articulate
Job Requirements:
3-5 years of experience in related role
Bachelor's degree in business or related field, or equivalent experience in lieu of degree
Demonstrated track record of conducting live training events
Occasional travel may be required
Knowledge of adult learning theories, instructional design principles, assessments, and training evaluation
Four (4) in-office workdays per week and the option to work remote OR in office on fifth (5th) dayAuto req ID:124531BRState:Georgia Job Category:Open Submission Additional Information:MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.Work Site City Selection:Alpharetta
