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Infosys is seeking a Lead Application Support responsible for ensuring an exceptional client experience, delivering solutions and services that align with business strategies, streamlining processes, maintaining efficient and high-quality operations.

Required Qualifications: Candidate must be located within commuting distance of Alpharetta, GA, or be willing to relocate to the area. This position may require travel in the US Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education At least 4 years of Information Technology experience Conduct support all non-production environments Application Support includes: Monitoring Code deployments Troubleshooting Enhance and create new tools and scripts to automate the existing process and bring new ideas and innovation Required Responsibilities: Operational Performance and Stability: Work with various teams to ensure that the in-scope applications/platforms are meeting performance and stability requirements. Managing Major Incidents to Mitigation/Resolution. Problem Management: Perform Post-Incident Reviews of all Major Incidents and determining Action Items required to avoid similar issues/minimize downtime for future Incidents. Monitors and Metrics: Work with Application Development to ensure that assigned applications/platforms have the appropriate monitoring and metrics in place to appropriately measure performance and stability. Identify Functional and Non-Functional Improvements: Act as the Operations representative in Value Stream planning and prioritizes sessions to ensure that Operational needs of assigned applications/platforms are addressed as needed. Holds quarterly Operational Performance Reviews with Value Stream management. Release Planning and Coordination: Work with SCM and Development team to ensure that the Production releases for their in-scope applications/platforms are properly planned and coordinated. This includes Holds Change/Release implementation reviews to ensure thorough and appropriate implementation plans. Provides review and sign-off/approval of change tickets for the assigned Value Stream. Participates in Program Increment Planning Sessions as a liaison for Operations and Infrastructure support. Provides information regarding upcoming critical changes to the Value Stream. U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor this time.

Preferred Qualifications: Sense of Ownership and ability to drive solutions Working Knowledge of: Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way Working with any developing enterprise monitoring/tooling solutions such as: Grafana, Kibana, Splunk, Graphite, Nagios, New Relic, Netcool, Big Panda, WPM, APICA Programming experience: in one or more of the following languages: Python / Shell Experienced working with DevOps tools such as: Git, Ansible, Jenkins, Control-M, K8 and Docker Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment. Excellent problem solving and Root Cause Analysis skills. Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation Extraordinary Planning, Project Management, Coordination, and Analytical skills Hands-on experience in working in Global Delivery Model with onsite/offshore resources Exceptional Organizational Skills Ability to manage and prioritize tasks efficiently Readiness to demonstrate a proactive attitude Solid attention to detail and excellent written and verbal communication skills are required Ability to work in team in diverse/ multiple stakeholder environment

The job entails sitting as well as workin at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

About Us: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity