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ADP is hiring a GlobalView Application Services Consultant III.

In this position you will deliver configuration/consulting services to ADP GlobalView SAP clients within the parameters of the GlobalView solution and services. Ensure clients experience World Class service when engaged.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Role Objectives : As a member of the GlobalView Application Support team you will be responsible for providing 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.

RESPONSIBILITIES:

• Analyze support issues logged in accordance with clients’ SLA.

• Prepare functional specifications and change control requests, including design and configuration details.

• Provide consulting services to client base.

• Perform Configuration and resolve client issues based on the ticketing system/CRM.

• Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise.

• Ensure client and support center documentation are maintained.

• Deliver effective client communications and ticket management/resolution via CRM.

• Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.

• Communicate effectively with ADP ancillary services.

• Liaise with Service Delivery Coordinators / Account Management.

• Attend client facing meetings as required.

• Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.

• Provide mentoring support and guidance to other consultants on areas of expertise.

• Performs other related duties as assigned.

Technical Skills Needed:

• Subject Matter Expert in SAP Payroll/HR application experience with specific knowledge of:

• Enterprise/Personnel Structure

• SAP Payroll Configuration - Rules and schemas, Wage Types, Overpayment Functionality

• Postings to finance

• Excellent understanding of US Payroll Processing Methodology

QUALIFICATIONS REQUIRED:

• Must have 5+ years of proven hands-on SAP Payroll configuration / consulting experience in the U.S.

• SAP certification or equivalent SAP work experience.

• College degree preferred.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.