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About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About our Team

A lean team of super-smart, highly energetic local colleagues who collaborate closely to deliver valuable services. Our team members are not only hardworking but also possess the skills to work independently or seamlessly within a team. This dynamic allows us to maintain high productivity and innovation, ensuring we consistently meet and exceed our goals.About the Role

This is an entry level position that requires an individual to be detail-oriented to support internal tools, reporting and processes. This role will be responsible for troubleshooting internal tools issues, gathering business requirements, and contributing to the development of new enhancements. This role involves significant collaboration with individuals across all levels of the organization, including Insurance product management, various verticals, finance, and technology teams, to transform data into actionable and compelling visualizations.

This role will be hybrid from our Alpharetta, GA offices.

Responsibilities

• Investigating and resolving internal tools issues, login issues, and network issues and custom implementation issues.

• Providing timely support to users facing technical difficulties with the internal tools.

• Managing requests for internal tools, ensuring proper authorization and permissions are granted based on user roles.

• Collaborating with users to gather requirements and translate them into clear user stories or functional specifications for the technical team for supported internal tools.

• Developing basic systems specifications, process flow, and conversion strategies.

• Creating technical and functional user guides as well as documentation for supported internal tools.

• Managing the team's JIRA support queue by triaging incoming tickets promptly.

• Assigning tickets to appropriate team members based on expertise or workload capacity.

• Providing regular updates on ticket status during daily standup meetings with the team manager

• Developing and maintaining PBI (Power BI) reports that provide valuable insights into key performance indicators relevant to our organization

• Design Power BI reports, dashboards, infographics, and other visualizations for internal monitoring and tracking in original and innovative ways.

• Under guidance from the lead, collaborate with teams to transform data for use in visualizations, including the architecture, scoping, proposing and management of the process infrastructure and business project management office datasets to support the Insurance Business.

• Manage the ongoing life cycle responsibilities for existing reports, dashboards, and alerts.

• Evaluate new functionality that should be applied to existing reports, dashboards, and alerts

• Monitor the release process and placement of new reports, dashboards, alerts, and other visualizations.

• Collaborate with cross-functional teams to develop a comprehensive understanding of the key drivers and opportunities within the business.

• Follow prescribed standards related to metrics and visualizations.

• Provide support and training to business users on our data and visualization tools.

Requirements

• Education and experience: bachelor's degree with 6 months (required) to 2+ years (preferred) of experience in a related field.

• Show understanding of software development methodologies, platforms, tools, and languages. Experience using a recognized development methodology, e.g., Agile, SCRUM, and KANBAN.

• Experience supporting Salesforce, Planview PPM Pro, JIRA, DocuSign, Confluence and SharePoint a plus.

• Strong knowledge of Microsoft Excel (Pivot Tables, formulas)

• Experience with designing reports on visualization & BI platforms (Power BI) required.

• Strong knowledge of business intelligence concepts

• Ability to readily transition between business customer and technical developer perspectives with ease.

• Strong analytical aptitude and a basic understanding of statistical methods.

• Demonstrated expertise with problem analysis and solving. Able to identify relationships in data to assist in providing insights

• Excellent organizational and documentation skills with attention to detail and accuracy.

• Demonstrated ability to work and to meet deadlines in a fast paced and challenging environment.

• Self-starter with strong self-management skills and ability to organize and manage multiple priorities.

#LI-RB1

#LI-Hybrid

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.