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B. Braun Medical, Inc.

 

B. Braun Medical, Inc.

 

 

Supervisor, Customer Support

 

US-PA-Allentown

 

Job ID: 2024-24334

Type: Regular Full-Time

# of Openings: 1

Category: Customer Service

Allentown 939 Marcon

 

Overview

 

About B. Braun

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap

and CAPS

.

 

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise

philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit

www.BBraunUSA.com - http://www.bbraunusa.com/

.

 

Responsibilities

 

Position Summary:

 

Responsibilities: Essential Duties

• • Supervises Customer Support Representatives and/or Customer File Specialists.
• • Directs workflow and monitors workload to ensure client inquiries are addressed promptly.
• • Monitors phone calls, call statistics and other client interactions and provides feedback and coaching as necessary
• • Provides direct support to assigned accounts.

• • Responsible for ensuring proper phone coverage, scheduling, performance, and addressing personnel issues.

     

The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.     **Expertise: Knowledge & Skills**

• • Requires basic knowledge of relevant business practices and procedures in professional field. Uses standard theories, principles and concepts and integrates them to propose a course of action.
• • Works under general supervision. Relies on experience and judgement to plan and accomplish assigned goals. May periodically assist in orienting, training, assigning & checking the work of other peers.
• • Judgement is required in resolving all day-to-day problems.

• • Contacts are primarily with department supervisors, leads, subordinates, and peers. Frequent contact with external contractors/vendors.

     

     

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.   #ID #LI #AL     **Target Based Range**   $59,369 - $74,212   **Additional Information**   **Responsibilities: Other Duties:**   The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.   **Physica Demands:** While performing the duties of this job, the employee is expected to:

• • Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Lifting, Carrying, Pushing, Pulling and Reaching:

• • Occasionally:Reaching upward and downward, Push/pull, Stand
• • Frequently:N/A
• • Constantly:Sit, Visual Acuity with or without corrective lenses

Activities:

• • Occasionally:N/A
• • Frequently:N/A
• • Constantly:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quick

Environmental Conditions:

• • Occasionally:N/A
• • Frequently:N/A
• • Constantly:N/A

**Work Environment:**   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Noise Intensity:Low
• • Occasionally:N/A
• • Frequently:N/A

• • Constantly:Office environment

     

     

     

**What We Offer**   B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com. Through its Sharing Expertise initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.   **Notices**   Equal Opportunity Employer Veterans/Disabled     All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.   **Qualifications**   **Expertise: Qualifications -Education/Experience/Training/Etc**   **Required:**

• • Bachelor's degree required or equivalent combination of education and experience.
• • 04-06 years related experience required.
• • Regular and predictable attendance

• • Ability to work non-standard schedule as needed

     

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands