Easter Seals Jobs

Performs responsible cashiering and collection duties and tasks for the Citys centralized revenue collections function.

Performs a variety of cashiering, cash receipting and data entry tasks for the Citys centralized collections function. Collections duties include accepting payments for utility accounts including electric, water and sewer, privilege licenses, and departmental deposits; providing receipts; posting transactions to appropriate accounts and balancing the cash drawer daily. Work also includes researching customer accounts, processing delinquent bills, locating employers of delinquent tax payers and processing garnishments. Courtesy and tact are required in extensive customer contact by telephone and walk-in. The work also requires knowledge of the organization and skill in explaining policies and procedures. Work is supervised by the Revenue Collections Supervisor and is evaluated based on observation, conferences, accuracy and timeliness of work performed and customer feedback.

Essential Duties

1. Receives payments from customers for City electric, water and sewer services, privilege licenses, departmental deposits, etc.; provides receipts to customers for payments; posts payments to the appropriate accounts; processes mail payments on daily basis.
2. Provides customer service; answers inquiries in person and by phone about due dates, accounts, bills, payments, etc.; explains policies and procedures and actions being taken; refers more difficult situations to supervisor for resolution.
3. Receives departmental cash receipts; counts funds and balances to deposit slip; codes and posts to appropriate accounts.
4. Processes improper payments, partial payments, and full payments in accordance with established processes and procedures.
5. Processes returned checks and sends correspondence to customer to notify about returned check and bad check fee.
6. Processes bank drafts for utility payments; completes forms for customers requesting bank draft; keys customer bank account information into data base; processes returned drafts in response to insufficient funds; reverses payment out of customer accounts and notifies customers.
7. Reconciles daily cash receipts with data entry and balances cash drawer daily; reviews balancing of coworkers and prepares deposit.

Qualifications

Required:

• Graduation from high school supplemented by some experience in a cashiering or accounting clerical position, preferably in a public organization or an equivalent combination of education and experience.
• Possession of a valid North Carolina drivers license.

Physical Requirements

• Must be able to physically perform the basic life operational functions of crouching, reaching standing, grasping, talking, hearing, and repetitive motions.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must possess the visual acuity to work with data and figures, count and inspect monies, checks and other instruments and to operate a computer terminal and calculator.