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New York State Civil Service Information Technology Specialist 1 (NY HELPS), Item #01895 in Albany, New York

NY HELP Yes

Agency State Comptroller, Office of the

Title Information Technology Specialist 1 (NY HELPS), Item #01895

Occupational Category I.T. Engineering, Sciences

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $65001 to $85656 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address Office of the New York State Comptroller

110 State Street

City Albany

State NY

Zip Code 12236

Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller. No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program: Non-Competitive Qualifications for appointment under the NY HELPS Program:Non-Competitive Qualifications for appointment under the NY HELPS Program: For appointment to an Information Technology Specialist 2, you must have: 1. A bachelor's or higher-level degree in computer science, computer information systems, telecommunications, or management information systems.2. OR - A bachelor's or higher-level degree, including or supplemented by 15 credit hours in computer science courses.3. OR - A bachelor's or higher-level degree in any field and at least one year of the experience described below.4. OR - A minimum of 60 college semester credit hours including at least 15 credit hours in computer science courses and one year of the experience described below.5. OR - A total of two years of experience as described below.Experience must be in the following computer related areas: network, server, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.Competitive Minimum Qualifications: You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 and/or 70.1 of the Civil Service Law. Transfer:For 52.6 or 70.1 transfer to an Information Technology Specialist 2, salary grade (SG)-18, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-16 or above.To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.55-b/c: This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov)

Duties Description • Assist with the creation of annual customer invoices for technology services delivered by the Division of the Chief Information Office (CIO).• Participate in creating, updating, and documenting cost models within the financial invoicing system. • Research data received from source systems and reports to determine how to appropriately allocate costs to IT services. This may require contacting CIO Procurement, Asset Management, CIO HR, Finance, and technical teams, as necessary. • Assign CIO’s costs within the financial system and document bases for assignment of costs within the system or other records.• Identify, process, and maintain required updates to data imports from source systems (i.e., SFS, Payroll, TDS, etc.), and work with technical teams to implement the changes. • Participate in IT Service Management sessions to determine the impact of changes on IT invoicing. • Coordinate and make changes to the financial invoicing system and to tracking systems (i.e., TDS) required to accommodate new applications. • Participate in establishing and maintaining depreciation schedules for qualifying technology items by working with technical teams.• Assist with scheduling annual customer invoice meetings, sending communications to customers, holding meetings with customers to review invoices, and tracking, researching, and addressing customer questions and comments about invoices. • Participate in financial system application upgrades and enhancements, including requirements gathering, test plan creation, testing, etc. Coordinate with CIO technical teams and vendors to address issues, and escalate issues as needed.• Develop meeting agendas, take notes, and distribute meeting minutes to attendees.• Develop charts, graphs, dashboards, and other visual aids to communicate information to customers and executive management. • Document procedures and processes.• Communicate progress, questions, and issues to IT Financial Management (ITFM) managers.• Develop and produce reports to allow for forecasting and trend analysis across invoicing years, customers, technologies, etc.• Research and respond to ad hoc questions from technical teams, customers, and ITMF managers.• Identify areas for process improvement and present findings.• Propose solutions, along with advantages and disadvantages, to ITFM managers. Document decisions and implement changes.

Additional Comments Knowledge, Skills and Abilities: • Demonstrated experience in Technical Writing.• Demonstrated experience in Business Analysis.• Demonstrated experience in Business Intelligence.• Strong analytical skills.• Strong verbal and written communication skills. • Experience with presenting in front of groups.• Ability to work collaboratively as part of a team. • Experience with Microsoft Excel. • Familiarity with Tableau.Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period. Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924. Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers

Some positions may require additional credentials or a background check to verify your identity.

Name Jane Rost

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address Recruit@osc.ny.gov

Address

Street Office of Human Resources

110 State Street

City Albany

State NY

Zip Code 12236

Notes on Applying Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to recruit@osc.ny.gov, no later than July 15, 2024. Documents must be sent as unlocked and accessible attachments. Reference Item #01895-JER in the subject line of your email and on your cover letter for proper routing.If you have questions about this vacancy, please contact this Division representative:Division contact: Jamie Bess, CIO_HR@osc.ny.gov When responding, please include the reference number from this section only. The StateJobsNY website Vacancy ID # should not be included.

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