Easter Seals Jobs

Human Resources Generalist

Albany, NY, USA ● Virtual

Req #977

Monday, August 12, 2024

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Human Resources Generalist

Duties & Responsibilities

• As a subject matter expert on HR onboarding and offboarding processes, will be responsible for driving continuous improvement along with the development and maintenance of standard operating procedures.

• Plan, coordinate and execute onboarding for projects including tracking and reporting on status, risks, issues and dependencies. Partner closely with client and project leads, Talent Acquisition, payroll, and benefits to provide a positive, engaging, and efficient new hire onboarding experience. These projects range in scale with cohort hiring classes of up to 100 or more employees.

• Execute onboarding and offboarding tasks for individual hires, cohort hires, terminations and RIFs. Performs audits to ensure compliance with policies, procedures, federal and state regulations (e.g. final pay laws) and accuracy of data entry into the HRMS. Ensures all processes are performed in compliance with the legal and statutory requirements, specific client/project policies, and within agreed SLAs.

• Responsible for tier 2 inquiries from employees on various employment matters including policy questions, paid time off, onboarding and offboarding, and related matters. Provide employees with accurate, consistent and timely responses and explanations regarding HR related questions and issues on policies, processes and procedures, with the goal to solve the question or issue at the first initial contact with exceptional customer service.

• Develops and maintains a collaborative relationship with management, client and project leads while providing accurate and timely responses to inquiries and data requests.

• Escalates matters to tier 3 subject matter experts as necessary and ensures resolution to close tickets/inquiries in a timely manner.

• Accurate and timely data entries into HRMS system and related HR technologies with an understanding of downstream implications of changes that may need to be reviewed. Performs audits to verify accuracy and proactively identify errors.

• Development and maintenance of HR related metrics and reports from HRMS.

• Understands and provides counsel on employment law and regulations with a focus on the continual improvement of knowledge base in the legal and human resources disciplines.

• Provides problem resolution to complaints received by employees and partners with management, project leads and clients to produce desired outcomes.

• Partners with payroll to address time sheet questions and to help ensure wage and hour compliance.

• Performs other duties as necessary to support business objectives, including, but not limited to providing support to other functional areas of HR (recruiting, payroll, leave management, benefits administration, etc.).

Required Skills

• Must have excellent written and verbal communication skills including the ability to communicate effectively with all levels of leadership and internal and external clients

• Excellent customer relations, interpersonal, collaboration, and conflict management skills

• Must be detail oriented and demonstrate experience managing multiple tasks simultaneously

• Must be enthusiastic, flexible, dependable and professional

• Must keep confidentiality and use discretion

• Multi-state employment law knowledge with preferred expertise with the state of New York regulations

• Intermediate knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Microsoft Teams or related technologies

• Strong data entry skills with focus on accuracy

• Must demonstrate sound judgement and strong critical thinking skills.

Qualifications

Education

Bachelor's degree in Human Resources Management or equivalent related discipline; Significant (5+years) relevant experience may be substituted in lieu of a degree.

Minimum Experience

Preferred Experience

3-5 years of experience in the Human Resources field with exposure to multiple disciplines. A minimum of one year of experience with compliance or audit processes.

3+ years of experience in an HR service center supporting multi-state employees responding to employee and manager inquiries and managing employee data in an HRIS. Project management experience highly preferred.

Working Conditions

• Remote work setting and in-office as needed

• The ideal candidate will have the ability to work onsite in SSO’s Albany office 1 to 2 days per week.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an Employment Visa at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an e-Verify participant.

Other details

• Pay Type Salary

• Min Hiring Rate $60,000.00

• Max Hiring Rate $79,999.00

• Telecommute % 100

• Required Education Bachelor’s Degree

• Albany, NY, USA

• Virtual

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