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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Job Description: As a Healthcare Representative, you will interview and advocate for patients and their families to obtain maximum benefit coverage in a hospital or healthcare setting

This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am – 6:00 pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 43 New Scotland Ave, Albany, NY 12208

We offer 4-6 weeks of paid training. The hours during training will be 8:00 am to 4:30 pm, Monday - Friday

Primary Responsibilities:

• Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage

• Complete applications for state and federal programs

• Review medical records and take all necessary actions to expedite benefit approval

• Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)

• Maintain ongoing communication with government agencies regarding the status of claims

• Provide updates and assistance to hospital personnel and other Optum staff as needed

• Maintain documentation of status of claims and client contract on Optum and/or hospital computer systems

• Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.

• Willing to work in a fast-paced hospital or healthcare environment

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED or equivalent experience

• Must be 18 years of age or older

• 1+ years of Customer Service experience

• Experience with Microsoft Office products

• Previous experience working in a group or office space setting

• Ability to travel up to 10% to local healthcare facilities

• Ability to work on site at Albany Medical Center - 43 New Scotland Ave, Albany, NY 12208

• Ability to work Tuesday to Saturday, 9:00 am to 6:00 pm

Preferred Qualifications:

• Knowledge of federal and state programs that will benefit coverage for clients

• 1+ years of Customer Service experience within a hospital or healthcare environment

• Knowledge of medical terminology

• Previous experience communicating with patients & staff with various educational & socio-economic backgrounds

• Bilingual - English/Spanish

• EPIC experience

Soft Skills

• Excellent organizational skills

• Strong communication skills

Working Conditions and Physical Requirements:

• General office demands

• Prolonged periods of standing and walking in hospital facilities

• Adherence to facility masking requirements at all times

New York: The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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