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Innova Solutions is immediately hiring for a Training Manager.

Communications:
• Co-creates CX&E communications strategy in collaboration with Operational Excellence team and CX&E LT
• Develops and owns the CX&E communications plan, ensuring awareness across CX&E colleagues
• Manages collection and development of impactful communications content that clearly outlines CX value (including key metrics) and easy to apply tools and knowledge that enables Customer Centricity
• Creates engaging content for CX&E stakeholders to build CX&E brand recognition
• Leads execution and co-ordination of the CX&E internal and external communications plan
• Manage key communications channels (including website, Teams channel, mailboxes, partner organization channels etc.) to effectively disseminate CX&E communications
• Project manages development of templates for frequently used communications (e.g. newsletter, publications, presentations, etc.)
• Identify and lead continuous improvement opportunities related to communications operations

Training:
• Manage CX training implementation plan (e.g. training schedule, deployment process), contributing to the overall CX training strategy in consultation with Operational Excellence team and CX LT
• Responsible for the assessment, design, development, implementation and evaluation of training assets and tools
• Breaks down complex compliance and technical subjects into easily understood and content rich learning experiences that are business-relevant and that deliver a consistent user experience in line with needs
• Works with CX&E colleagues to provide training support for their initiatives
• Project manage training development initiatives, training content review, approval and updates processes with key CX&E colleagues and stakeholders
• Act as a SME for training content development, contributing subject matter expertise to the development of key training materials, and where appropriate, undertake asset development directly with focus on:
o Insights and tools to help business audiences to develop and execute on Customer Centricity mindset
o Skills-based trainings for CX&E colleagues that build their knowledge and help them to support the business more effectively
• Set up training on relevant platforms, maintain user guides and tools related to training (e.g. training catalogue, training learning hub), assign training based on audience and job role requirements
• Develop and maintain knowledge of best practices in training and development and drive the adoption of new training formats and approaches to ensure that the training curriculum is cutting edge
• Collaborate with global stakeholders across the community who are involved in Training initiatives
• Identify and drive continuous improvement of CX&E training roll-out processes and tools to increase effectiveness of delivery and improve user experience, including automation opportunities
• Monitor training performance metrics and share findings with Operational Excellence Team

BASIC QUALIFICATIONS
• Experience in Communications and/or Training related roles, preferably in the pharmaceutical or healthcare industry
• Training management experience including instructional design, blended and distance learning, knowledge of basic learning technologies
• Experience in evaluating training programs and materials to ensure end-user needs are met, designing training, training delivery platforms
• Experience in communication ops, practices and techniques, content development, channels management
• Experience in managing vendors
• Superior communication, critical thinking, and presentation skills
• Executive presence and proven ability to effectively get buy-in at all levels across cross-functional teams
• Proven experience in managing multiple priorities and keeping projects on track to meet deadlines
• Strong organizational skills and a proven ability to prioritize and work independently to complete quality work on a timely basis

PREFERRED QUALIFICATIONS
• Bachelors degree in Communications, Human Resources or Business Management
• Proven experience in the Pharmaceutical or Healthcare Industry
• Familiarity with design thinking and synthesizing outputs
• Process-oriented. Skilled at implementing and building operational processes from scratch to enable speed, scale, and impact.

PAY RANGE AND BENEFITS:
Pay Range*: $63-73/hr
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

Minimum Salary: 63.00 Maximum Salary: 73.00 Salary Unit: Hourly