Job Information
Heath System Services Client Services Representative in Niagara Falls, New York
Are you E.P.I.C?!
At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment—and we want YOU to join our dynamic team! We’re hiring Client Services Representatives for three unique departments:
Facilities – If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you.
Retail – If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you’ll thrive here.
CPAP Services – If you’re passionate about helping clients achieve their best sleep, we need you!
Each position plays a vital role in delivering top-notch care and customer service!
What You’ll Do
Provide Excellent Service : Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies.
Educate Clients : Guide individuals on product usage, insurance coverage, and best practices—whether in facilities, a retail storefront, or for CPAP needs.
Coordinate and Collaborate : Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service.
Manage Documentation : Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records.
Ensure Compliance : Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department.
What You Bring
Communication & Empathy : Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively.
Team-Oriented Mindset : Willingness to collaborate across departments and support shared goals.
Adaptability & Drive : Eagerness to learn, grow, and navigate diverse tasks—from assisting walk-in customers to verifying insurance details.
Attention to Detail : Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments.
Minimum Education : High School Diploma or GED required. (Associate or Bachelor’s degree preferred)
Benefits
Health, Dental, Vision Insurance
Short and Long-Term disability options
401K with company contributions
PTO, Vacation and Paid Holidays
C ompensation
$18.00 - $24.00 per hour, depending on experience
Location
Wheatfield, NY (Retail, Facilities, and CPAP)
