Job Information
St. Catherine's Center for Children Care Manager - Health Homes in Albany, New York
About Our Organization:
St. Catherine’s Center for Children is a non-profit human services organization located in New York’s Greater Capital Region, offering a wide array of services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.
Our spectrum of services for children, families and individuals suffering from the lasting effects of abuse and neglect, family instability, mental illness, homelessness and other ongoing traumas, is continuing to grow. St. Catherine’s employs more than 300 full and part-time staff, and we are committed to cultivating a culture where all employees can bring their authentic and best selves to the workplace. Our DEI-B initiatives are designed to foster an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, respect, dignity and solidarity.
Our Mission:
St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve.
Position Overview:
Following the Children’s Health Homes Care Management program guidelines as set forth by the NYS Department of Health, the Health Homes Care Manager provides comprehensive care planning, ongoing care coordination, and community linkage to Medicaid eligible children with complex physical and behavioral health conditions and their families. The aim is to improve their overall health and well-being, and to foster their independence. The Children’s Health Homes Care Management program is now under Community Outreach & Care Coordination.
This full-time position is Mon - Fri, 8am to 4pm, with some flexibility.
Duties & Responsibilities include, but are not limited to:
Uses a strength-based and client-centered approach to build rapport and establish a therapeutic relationship with the child and care-givers.
For all enrolled children, conducts a comprehensive assessment of the child’s healthcare needs and the families’ social determinants of health needs using the contracted Health Home’s designated health assessment tool, and the NYS CANS assessment.
Coordinates and conducts interdisciplinary team meetings with associated health care providers, social support providers, and identified family supports to develop and the child’s Care Plan.
Along with child and family input, develops a Safety and Crisis Plan.
Carries out responsibilities set forth in the child’s Care Plan, which may include making referrals, monitoring access to needed health care providers, linkage to social and community support providers, coordination amongst the interdisciplinary care team, and advocacy.
Maintains the Care Plan and monitors the completion of Care Plan goals.
When a child is admitted and/or discharged from a health care facility, including ER and inpatient hospital stays, will provide transitional care to ensure the continuity of care.
Documents the delivery of billable health home core services and all other case-related contacts in the contracted health home’s EHR.
For all youth, ensures the requisite number of billable health home core services and face to face contacts are made during the month.
Complies with all time-lines for the completion of the assessments, development of the child’s Care Plan and the scheduling of the initial and ongoing interdisciplinary team meetings.
Conducts comprehensive discharge planning with all children exiting the program.
Participates in monthly Quality Assurance meetings.
Completes all mandated trainings as set forth by DOH, the contracted Health Homes and the MCO’s.
Assists with the distribution and collection of bi-annual satisfaction surveys.
Additional position-related duties and responsibilities as assigned by the Supervisor.
Position Specifications & Requirements:
Bachelor’s degree in psychology, sociology, counseling or other human service related field, required.
Minimum of 2 years of experience in human services field (child welfare, mental health, substance abuse and physical health), required.
Proficiency in various computer applications: Microsoft Office Suite (Word, Excel), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.); and secure Internet practices.
Experience with AWARDS / NYS Connections, a plus!
Ability to pass the test to become a certified CANS assessor.
This position does have regular and substantial unsupervised or unrestricted contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under DOH (NYS Department of Health).
Local travel is regularly required for this role. A current, Clean & Valid New York State Driver’s License (actively licensed for at least one year) and a reliable vehicle with proof of 100/300 liability insurance coverage is required.
Must be able to meet the minimum requirements of our agency’s insurance policy for authorized drivers; including, but not limited to the minimum age of 21 at time of hire.
A professional record of integrity, proven reliability and dependability.
Capacity and openness to work with populations from culturally diverse and economically disadvantaged backgrounds.
Demonstrate qualities of patience, flexibility and adaptability; and capable of exhibiting empathy for those in crisis.
A compassionate, positive, warm and caring mindset is highly desirable.
Ability to exercise ethical, independent judgment and discretion; and handle sensitive data with strict confidentiality.
Ability to pass required pre-employment background checks, including CBC & DOH fingerprinting, is required.
Essential Functions:
Mobility, in terms of home visits to client’s homes, and to make other on-site contacts with referring and collaborative agencies, etc.
The ability to legally operate a motor vehicle and to make home visits to client homes and other on-site contacts with referring agencies, collaborative agencies, foster homes, Agency’s services sites, etc.
It is essential to feel comfortable when interacting with a culturally diverse and economically disadvantaged population, which includes a broad range of people with various developmental and functional levels.
Capable of exhibiting compassion and understanding for those in need.
The employee frequently is required to stand, walk and sit. Must be able to sit for long periods of time; must occasionally lift and/or move up to 25 pounds.
Certain deadlines and unanticipated developments may require work during evenings, weekends.
Excellent communication skills (written / verbal); outstanding interpersonal skills; with the ability to build strong working relationships with other agency staff and outside service providers, professionals, and other regulatory bodies.
Ability to work collaboratively with families, through a family-focused approach, welcoming them as part of the Health Homes Services Community.
Value a nurturing family as the ideal environment for a person; and have confidence in the principle that people have the capacity to grow and change at their own pace and motivation.
Ability and conceptualizations necessary to embrace and work effectively within a therapeutic-based program.
The ability to establish a respectful relationship with persons served to help them gain the necessary skills and confidence, empowering them to solve their own problems.
Ability to work effectively in a shared decision-making model as a team member, listening attentively to others sharing opinions and perspectives, and resolving disagreements respectfully; and also working independently on various tasks.
Excellent organization, planning and time management skills; Ability to effectively manage (in a timely manner) the varied tasks of the position.
This position has full and complete access to client Protected Health Information (PHI) in order to carry out the required duties and responsibilities; ability to process and actively protect client protected health information (HIPAA) and maintain strict client confidentiality.
What We Offer*:
$2000 - $5000 Sign-on Bonuses for qualifying positions*
Competitive Pay with an Excellent Benefits Package
Health Insurance options*: Medical, Dental and Vision
$600 Well-being Reimbursement Benefit*
Generous Combined Leave Time and Loads of Paid Holidays*!
$500 Employee Referral Bonus*
We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program*
Pension Plan with Aggressive Agency contribution*
Life Insurance – Automatic Benefit at no cost to employee
Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate
Tuition Reimbursement*
Travel/ Mileage Reimbursement*
Professional Development & Career Growth Opportunities
Our Commitment to Diversity, Equity, Inclusion & Belonging
The Comfort of a Business Casual Environment.
*To qualify, certain conditions may apply
Background Checks: We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks!
EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.
