Easter Seals Jobs

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Activation Technician II will be responsible for the testing of layers 1 and 2, implementation of services at layers 1, 2, and occasionally 3, including private line services; Ethernet, Multi-Protocol Label Switching (MPLS), Virtual Private Network (VPN), DIA, Voice, Security, Managed Services and Software-Defined Wide Area Network (SD-WAN) suite of products. Responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers.

Location

This role is Work from Home and can be based anywhere in the United States.

The Main Responsibilities

• Complete activations for external customers with some oversight.

• Partner with the applicable departments to trouble shoot activations for Customer Care Managers, Account teams and Field Ops

• Troubleshoot post-activation issues.

• Proficiently process orders according to service level agreements (SLAs), M&P's, On-Time Performance objectives and quality standards.

• Proficiently manage the assigned queue (may be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives.

• Maintain and support the network infrastructure.

• Update all systems and databases with careful attention to detail.

• Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.

• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.

• Maintain a commitment to safe practices and hold others equally accountable.

• Complete designated amount of work in a specified timeframe with a high degree of quality.

• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

What We Look For in a Candidate

Minimum Qualifications:

• Associates degree or equivalent education and relevant experience.

• 5+ years of related experience or equivalent.

• May require technical certification.

• Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies

• Understanding and ability to interpret Circuit Designs

• Beginner experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM

• Beginner experience with Network Hardware including Routers, Switches, Wireless Access Points

• Beginner experience working with Internet and Private Network Solutions

• Beginner experience configuring Customer Provided Equipment (CPE) Routers and Switches

• Beginner experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions

• Beginner experience configuring CPE Routers and Switches

Preferred Qualifications :

• Telecommunications or other relative field of study/work

• Certifications on related telecom or networking field (2 certifications preferred - Cisco Certified Network Associate and/or Metro Ethernet Form (MEF))

• Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box).

• Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, Dense Wavelength Division Multiplexing (DWDM) and Classless Inter-domain Routing (CIDR)

• Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco

• Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, Juniper, Juno OS, DNS, Radius and UNIX

• Exposure to Network Design (LAN, WAN and ISP) and troubleshooting

• Fundamental knowledge of all Ethernet Topologies.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$46313 - $61750 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$48700 - $65000 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$51188 - $68250 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$53625 - $71500 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 334539

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

46313

Salary Max :

71500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

09/19/2024