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PRINCIPAL RESPONSIBILITIES:

Under the general direction of Quality Improvement (QI) Manager the Quality Improvement Engagement Coordinator provides assistance in quality improvement initiatives. The position is a non-clinical, entry level role that involves member outreach (i.e. reminder calls and/or mailings) , workflow tasks, and assistance with member-focused assignments to enhance the overall quality of healthcare services.

Principal responsibilities include:

• Support assigned tasks for quality improvement projects of low complexity as delegated by the Lead Quality Improvement Specialist with oversight by QI Manager.
• Conduct reminder calls and/or mailings to members for targeted quality initiatives or programs with pre-determined call scripts.
• Conduct follow-up to members who have participated in quality programs to determine program effectiveness via telephone and/or mail, based on pre-determined questions.
• Support the QI Manager or delegated QI team leads to work with provider clinics on member outreach campaigns.
• Collect and record data based on observations or pre-determined data collection tool.
• Run periodic departmental reports as assigned.
• Accurately enter data related to outreach activities and member interactions.
• Assist in supporting internal and external meetings and events.
• Assist with collection of medical records, including but not limited to on-site retrieval.
• In conjunction with other QI team leads, collaborate with other member-facing departments (i.e. Member Services, Community and Outreach, Care Management, etc.) to ensure coordination of member outreach activities.
• Complete other duties and special projects as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

• Telephone contact with members and provide resources on Alliance services.
• Assist with reminder mailings (i.e. flyers, letters, etc.) to members
• Conduct data collection for assigned QI projects
• Effective communication skills, both verbal and written.
• Travel to provider clinics for QI activities.
• Assist with data collection.
• Contact community providers and organizations.
• Strong organization skills with ability to priortize assignments, manage time effectively, and coordinate project activities between mulitple groups.
• Comply with the organizations Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

• Constant and close visual work at desk or computer.
• Constant sitting and working at desk.
• Constant data entry using keyboard and/or mouse.
• Frequent use of telephone headset.
• Constant verbal and written communication with staff and other business associates by telephone, correspondence, or in person.
• Frequent lifting of folders and other objects weighing between 0 and 30 lbs.
• Frequent walking and standing.
• Occasional driving of automobiles.

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

EDUCATION OR TRAINING EQUIVALENT TO:

• Bachelors degree or equivalent work experience required. Academic major in health services or related field preferred.

SUBSTITUTION FOR ACADEMIC MAJOR:

• Year over year full time experience may be substituted for the academic major (up to 4 years) when administrative duties are performed in a health service agency or program.
• Minimum one-year health care experience preferred.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

• Fluency in Spanish, Chinese, Vietnamese, or Tagalog preferred.
• Proficiency in correct English usage, grammar, and punctuation required.
• Excellent problem-solving skills.
• Ability to manage multiple tasks simultaneously.
• Ability to work with members in a professional, respectful, and responsive manner.
• Ability to work with diverse groups including low-income populations and ealth care providers.
• Knowledge of Medi-Cal desirable.
• Familiar with Healthcare Effectiveness Data and Information Set (HEDIS) and Med-Cal Managed Care Quality Improvement Reports desirable.
• Knowledge of Alameda County communities is desirable.
• Ability to maintain cooperative relations with community and professional groups.
• Ability to communicate effectively, both verbally and in writing.
• Must be organized, detail oriented, and have the ability to work in cooperation with others.
• Proficient in Microsoft Word, Excel, and Adobe Acrobat Pro preferred.

SALARY RANGE $69,606.86-$104,410.30 ANNUALLY

The Alliance is an equal opportunity employer and makes employment decisions on the basis of qualifications and merit. We strive to have the best qualified person in every job. Our policy prohibits unlawful discrimination based on race, color, creed, gender, religion, veteran status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic characteristic, sexual orientation, gender identity or expression, or any other consideration made unlawful by federal, state, or local laws. M/F/Vets/Disabled.