Easter Seals Jobs

PRINCIPAL RESPONSIBILITIES:

The Alameda Alliance for Health (Alliance) Housing and Community Services Program (HCSP) is dedicated to helping bridge the gap between homelessness, housing, and healthcare. Under the direct supervision of the Housing Program Manager, the Housing and Community Services Program Coordinator (HCSP Coordinator) will work collaboratively with internal resources, including the Long Term Services and Supports, Clinical, Behavioral Health, and Case Management teams, as well as external resources, such as the Alameda County Continuum of Care team (Coordinated Entry), Alameda County Health, and other community-based organizations (CBOs) to provide social service linkage to members who demonstrate needing referrals to community, county, health, and social services programs. The HCSP Coordinator will also conduct housing needs assessments with members to align housing supports within communities in environments that are categorized as least restrictive. The HCSP Coordinator will demonstrate effective collaboration to support the successful transition of members who experience homelessness into housing. The HCSP Coordinator will champion Diversity, Racial Equity, Inclusion, and Belonging strategies to deliver services that are culturally and linguistically aligned with the values of the organization. This position is hybrid and will require working in the office 2-3 days per week.

Principal responsibilities include:

• Identify community-based support services that increase members' independence and allow members to reside in community housing settings that align with members' autonomy and self-determination.
• Identify essential resources that support members' health outcomes related to social determinants of health (SDOH), while also supporting members' autonomy.
• Work in partnership with local Departments of Homelessness, Continuums of Care, Private Market Landlords, and other external stakeholders to identify positive housing options for members.
• Collaborate with CBOs, county agencies, Alliance contracted vendors, and other service providers to coordinate referral/resource linkage.
• Support the Alliances integrated services team model dedicated to client-centered collaboration.
• Conduct housing needs assessments with members to align housing supports within communities in environments that are categorized as least restrictive.
• Manage large caseloads, review case progress, and determine case closures.
• Conduct community outreach, training, and engagement, sharing the Alliance Bridging the Gap Model to increase member's awareness of programs and amplify housing and healthcare strategies (programmatic processes, philosophy, housing, and community resource linkages).
• In conjunction with the Housing Program Manager, conduct thorough training, coaching, and awareness of the Alliance Housing program to internal and external stakeholders.
• Develop Individualized Housing Support Plans that identify short-term and long-term measurable goals that reflect member-centered goals as well as barrier removal goals.
• Serve as an active participant on the Housing and Community Services team who will be a proactive team player with the ability to work independently and collaboratively on assigned tasks and build rapport with diverse members of local partnering agencies, CBOs, and providers.
• Champion Diversity, Racial Equity, Inclusion, and Belonging strategies to deliver services that are culturally and linguistically aligned with the values of the organization.

ESSENTIAL FUNCTIONS OF THE JOB:

• Develop and maintain relationships with the relevant property managers, leasing agents, and/or support services staff at the sites where we are referring our clients for housing.
• Participate in regular Coordinated Entry team meetings.
• Contribute new resources to the Housing and Community Services Program Referral Repository.
• Process all incomin referral requests from contracted providers or vendors.
• Provide resource connections by sharing housing resources, referrals, linkages, and advocacy to assist members in accessing services and resources both in person and telephonically.
• Conduct tenant screenings and housing assessments to identify the members preferences and potential barriers related to the identification of housing, housing transition, housing retention, and successful tenancy.
• Manage and navigate complex eligibility and authorization processes.
• Identify and assist in linking members to other community providers or services, including Enhanced Care Management (ECM) and Community Supports (CS).
• Work collaboratively with the Alliances Care Management teams to ensure alignment of housing and healthcare needs.
• Identify, coordinate, or secure non-emergency, non-medical transportation to assist members mobility to ensure reasonable accommodations and access to housing options prior to transition and on move-in day.
• Assist in the completion of a housing application, including obtaining all documents necessary for a successful application.
• Utilize best practices of Harm Reduction, the Housing First Model, Progressive Engagement, Motivational Interviewing, and Trauma-Informed Care when working with all members, especially those who have a history of homelessness, complex health issues, disabilities, and/or behavioral health conditions.
• Document detailed service notes in compliance with written policies and procedures.
• Follow policies, procedures, and protocols established by the Department of Health Care Services (DHCS), the Alliance, and/or contracted agencies.
• Keep accurate, up-to-date records in all Alliance platforms and collaborating Homeless Management Information Systems (HMIS).
• Comply with all laws in accordance with federal, state, local, and organizational guidelines (e.g., HIPAA requirements, mandated reporting, personal identifiable information, and member-protected health information).
• Assist members in navigating leases, contracts, and rental agreements.
• Complete timely and accurate reports for submission to Housing Program Manager to demonstrate member housing and healthcare outcomes.
• Comply with the organizations Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.
• Other duties as assigned.

PHYSICAL REQUIREMENTS:

• Constant and close visual work at desk or computer.
• Constant sitting and working at desk.
• Constant data entry using keyboard and/or mouse.
• Frequent use of telephone headset.
• Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.
• Frequent lifting of folders and various other objects weighing between 0 and 30 lbs.
• Frequent walking and standing.
• Travel - up to 60% local travel within Alameda County.

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

EDUCATION OR TRAINING EQUIVALENT TO:

• Bachelors degree in counseling, social work, public administration, healthcare administration, or a closely related field or equivalent experience.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

Two years experience working in Permanent Supportive Housing, Rapid Rehousing, Transitional Housing, Affordable Housing, or Long-Term Care.

Two years providing supportive services within various housing models.

Two years of experience managing tenant and landlord engagement-related se