Job Information
FirstEnergy Technical Specialist - Transmission Programs & Support in Akron, Ohio
FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.
About the Opportunity
This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [FEU].
The Systems Technical Specialist will provide technical support at all levels to the C&DS Systems team regarding application operation, integration, stability and continuous improvement across the suite of systems that support the success of the PLMP (Project Lifecycle Management Process). They will support C&DS by establishing and maintaining reliable, consistent business processes housed within a complex technical infrastructure that provides services such as forecasting & planning, engineering design, scoping & estimating, project scheduling.
This position will report to the Manager of Process Control and Continuous Improvement.
Responsibilities include:
Demonstrate a solid commitment to FirstEnergy core values.
Work closely with the C&DS Systems organization, IT, Process Control & Continuous Improvement and business owners / SMEs within C&DS and Transmission on the identification and troubleshooting of system issues, documentation of functional specifications, developing and executing test plans, developing communications and training materials,
Assist in analyzing business processes and developing technical solutions for improvement while supporting ongoing systems and processes improvements.
Responsibilities include troubleshooting, data analysis, requirement definition, evaluation, testing, implementation, and change leadership. The job provides the opportunity for frequent interaction with IT partners, internal business clients and executive leadership, all of which necessitate effective communication skills.
Assessing business practices for improvement opportunities; being a champion of change and innovation that drives improvement and eliminates non-value-added activity. Helps to develop technical solutions to complex business problems.
Engage in small, medium and large-scale initiatives to improve systems function and use.
Supporting Product Ownership of C&DS Systems, which includes:
Collaborating with IT development team
Having technical product knowledge, or specific operations expertise
Clearly articulating customers' needs and the associated features to meet those needs
Serving as an advocate of C&DS to the IT development team
Offering ideas and suggestions to improve complex work processes and/or projects.
Becoming skilled in multiple software platforms commonly used within the business.
Maintaining a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements.
Aid during emergencies and storm-related activities which may include travel to various FirstEnergy locations.
Travel will be required within and external to the FirstEnergy service territory.
Qualifications include:
Two or four-year degree in a related discipline is required.
Minimum of 2 years relevant experience is required.
In lieu of a degree, 4 years of relevant experience will be considered.
Relevant experience includes experience in system administration, IT development, IT support or another technical group supporting applications. Hands-on experience with system implementation, troubleshooting, and maintenance is preferred. .
Proficient with Microsoft Office tools, including Excel, Visio, PowerPoint and Word,
Knowledge of the C&DS suite of applications (i.e., OPPM, Sage, P6 Scheduling, Unifier, Hexagon EcoSys, etc.), is a plus.
Must demonstrate the ability to conduct research & analyze data.
Mature interpersonal skills to work with all employees and customers.
Ability to create and present formal and informal presentations within workgroup.
Ability to review and analyze user requirements to develop detailed functional specifications.
Project management experience is a plus.
Experience in process/project development, planning/analysis, and/or performance reporting is a plus.
The ideal candidate is skilled in C&DS business process, has direct systems experience and can function as part of a technical business team. They are committed to first-class customer service.
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
