Job Information
Epiphany Management Group Bilingual (Spanish) Customer Relations Agent in Akron, Ohio
OhioMeansJobs Summit County is partnering with a local IT company to recruit Bilingual (Spanish) Customer Relations Agents.
Join our Customer Service Representative team as we continue to grow our upcoming call center. As a team member you will be helping healthcare providers with questions and troubleshooting technical issues. Level 1 is responsible for answering questions through phone calls, chat and email and will provide direction and/or next steps to assist healthcare providers through various client tools.
While it is helpful to have customer service experience, a great attitude and willingness to learn are a plus! Our team will train you on client and internal processes!
ESSENTIAL DUTIES
- Receiving inbound calls or making outbound calls to Spanish (and English) healthcare provider in a quick manner and efficiently maintaining a high level of quality.
- Speak fluent Spanish and interpret document in English.
- Fielding calls and providing first call resolution while offering self-help options for future assistance.
- Respond to request and tickets and record details for ticket per requirements.
- Clearly/concisely documenting tickets in ticketing system.
- Communicate clearly/concisely with the providers.
- Work as part of a team, sharing information, learning from each other, and maintaining the common goals of solving customer problems quickly and efficiently.
QUALIFICATIONS
- Great communication skills both verbal and written.
- GED/HS Diploma (Required)
- Customer Service Experience (Required)
- Technical Support Experience (Required)
- 2-3 Bilingual Experience - fluent in Spanish and English (Required)
- Ability to work independently to solve problems and gain/share knowledge.
- Proficient with technical troubleshooting.
- Good note taking and documentation skills.
- High level of patience and understanding with a willingness to help customers.
- Willingness to learn.
*This is not intended to be a comprehensive listing of activities, duties or responsibilities. Apply at: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a{rel="nofollow"}
