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AKRON METROPOLITAN HOUSING AUTHORITY Job Title: Behavioral Intervention Specialist Reports to: Resident Services Manager Department: Resident Services Date: November, 2024 FLSA Status: Exempt Minimum Salary: $53,700 General Purpose: The primary purpose of this position is to provide support to service coordinators and property management to assist with AMHA public housing residents that are experiencing crisis situations, behaviors that lead residents to a high-risk of eviction, and/or have tenant-to-tenant concerns. The successful candidate will address those issues with immediate and long-term mediation techniques, and by connecting residents to community partners and resources. This position will provide supportive measures for behavior that could disrupt a resident's ability to maintain public housing. The Behavioral Intervention Specialist will be the primary individual responsible for the mediation of tenant-to-tenant concerns and behavior that rises to the level where intervention is appropriate. The Behavioral Intervention Specialist will work closely with Property Management and Service Coordinators to intervene in cases of moderate to severe behavioral crisis. This position will provide programming to support and enhance skill building for current residents and staff. The incumbent is responsible for maintaining good working relationships with Resident Services, housing operations teams, local service providers, and community partners. Essential Duties and Responsibilities: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. The successful candidate will apply active listening and problem-solving skills to facilitate communication and help parties find a mutually acceptable solution. This position requires excellent interpersonal skills, and the ability to remain impartial and unbiased. Provides intervention and prevention techniques for residents in need of crisis mediation, mental health concerns, conflict resolution and applies solutions when behavioral intervention is appropriate. Assists in connecting Public Housing residents to long-term counseling services, behavioral health services, addiction services and other applicable community resources. The Behavioral Intervention Specialist meets with residents to create steps that lead to short-term and long-term care plans and connections to applicable resources. Follow up with resident(s) referred to community partners and create short and long-term plans for. Coordinates and/or conducts support groups to assist residents to reconnect with their communities and develop healthy coping skills. Connects residents and agency to community partners including safety, behavioral health and other applicable community resources. Serves as the main outreach and intervention staff member responding to conflict resolution requests through the Requests for Services (RFS) tool. Maintains confidentiality of residents and knowledge of rules and regulations regarding confidentiality. Provides staff training on best practices relative to mediation and behavioral health services. Accurately and consistently enters case notes and other required data (referrals, program participation tracking, milestones, etc.) in AMHA's case management databases regarding new and existing clients; enters information into AMHA databases and spreadsheets as appropriate for various grants and reports as required by AMHA. Promotes use of program services that maximize residents' capabilities and external resources to improve behavioral health and social functioning. Refers residents to appropriate supportive services, community agencies, and resources; provides linkages to resources such as: transport