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Northern Quest Resort & Casino Epic Venue Manager in Airway Heights, Washington

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug-free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality

We expect that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:

 

CORE PURPOSE

We Make People Feel Special.  Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

 

CORE VALUES

We Take Pride in Everything We Do.  Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership, and put others first. 

Everyone is Welcome Here.  Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible.

We Choose Excellence Every Day.   Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

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Summary of Functions

 

To direct and coordinate departmental activities for the assigned venue (Epic Restaurant), either personally or through subordinates for the area of responsibility and its' Supervisors and Team Members; Responsible for delivering an exceptionally high level of guest service and superior quality of products.  Develop and implement annual budgeted goals.  Ensure leadership support helps to exceed guest satisfaction and employee satisfaction measures.  Adheres to the Core Values and Mission Statement as established by the Executive Team and Tribal Counsel. 

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*Essential Duties and Responsibilities                          *

 

  • Ensures compliance with the Kalispel Tribe of Indians- Internal Controls and Northern Quest Policies and Procedures.

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``` - Responsible for the activities in the Food and Beverage Department's assigned and designated area(s) or outlet(s). - Write and monitor weekly work schedules for your operation and post them in the prescribed and timely manner.

Assist in developing departmental objectives, policies, and procedures to grow the department.

Monitor and enforce departmental policies and objectives for the Food and Beverage Department.

Monitor inventories and cost percentages of goods, supplies, and equipment.

Participate with the Director of Food and Beverage in creating and developing menus, food selections, and related activities for your designated area. 

Actively participate with the Director of Food and Beverage and the marketing department in promoting your food & beverage outlets or areas.

Handle or oversee all issues regarding Guest relations.

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