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Al Tayer Service Reception Manager - Abu Dhabi (Arabic Speaker) in Abu Dhabi, United Arab Emirates

Service Reception Manager - Abu Dhabi (Arabic Speaker)

Abu Dhabi, United Arab Emirates

Hot

After Sales Support

Premier Motors

Requisition # 23000045

Job Purpose:

To lead the service function for the brand, develop and implement plans and programmes to achieve service targets in terms of revenue, quality and effective customer service.

Roles & Responsibilities:

  • Receive customers in a professional manner providing them with accurate and timely information on their service needs.

  • Accurately inform Service Advisors of customer needs and record information accordingly.

  • Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested.

  • Organize and manage the shuttle service and accurately maintain the log of the service. Maintain log books for courtesy cars.

  • Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors.

  • Ensure service advisors follow the process in receiving/ delivering vehicles.

  • Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.

  • Follow up on WIP, analyse delays and intimate the customer on reasons for delays in delivery.

  • Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.

  • Effectively coordinate activities and information between the operators, service advisors and workshop to enable smooth workshop operations.

  • Maintain cleanliness standards for the reception area, manage the workspace, ensure the service boards are regularly updated and adhere to the workshop processes.

  • Liaison with parts department on delivery delays and provide administrative support to the service advisors and workshop team for follow up matters.

  • Liaison with sales to confirm details on service contracts, update the same in the system and process

  • accordingly.

  • Monitor the cars taken out for test drives and manage the gate pass system.

  • Manage reception drivers and car cleaners to ensure vehicles are moved efficiently in the reception area.

  • Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

Qualifications & Experience:

  • Must be a native Arabic speaker

  • Graduate in any discipline

  • 3-5 years experience in similar role within automotive industry

  • Ability to deal with/work under pressure and tight deadlines.

  • High attention to detail

  • Ability to lead, develop and motivate teams.

  • Computer literate – Knowledge of Autoline is an advantage

Additional Information

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