Easter Seals Jobs

SCOPE/CONTACTS

:

• Maintain training materials for Tellers and Personal Bankers for all banks.
• Coordinate and conduct all Teller and Personal Banker training throughout the Bank.
• Must work very closely with Retail Managers and the FFIN Training Committee to coordinate training activities with new employees in the retail division.

MINIMUM

QUALIFICATIONS:

• Must have at least four years retail management experience that includes the retail operations aspect and supervision of tellers and personal bankers.
• Two years' experience delivering/training Tellers and Personal Bankers preferred.
• Regular travel is required. Incumbents home base will be in Abilene, TX.
• Proficiency in presentation skills and knowledge of setting up AV equipment, conducting distance learning training such as webinars and advanced knowledge of PowerPoint is required.
• Must be able to handle stress and establish priorities.
• Must be courteous, able to handle frequent deadlines and interact with people.
• Professional demeanor, self-discipline, initiative, judgment, confidentiality, organizational harmony and sales skills are essential.

ESSENTIAL FUNCTIONS:

• Participates in the facilitation and presentation of the banks retail training program and conducts and evaluates various training programs as assigned, with primary emphasis on operational training for retail branch employees, e.g. new Tellers and Personal Bankers.
• Conducts research, selects appropriate instructional methods, develops presentations and handouts, schedules and conducts sessions and tests both new employees as well as incumbents on a variety of topics including but not limited to:
  • Job-specific teller,
  • Personal banker and other retail functions,
  • Technology,
  • Compliance (privacy, harassment, security, financial, etc.),
  • New products, procedures, and services, Jack Henry system, sales and service.
• Creates or selects and maintains training materials including but not limited to
  • Presentations, worksheets,
  • Manuals,
  • Models,
  • Computer tutorials,
  • Resource library,
  • And games to reinforce learning.
• Maintains training acknowledgments, checklists and reports.
• Provides reports to management upon request.
• Collaborates with managers to aid in the development and design of on-the-job new hire training curriculum for their specific function.
• Works closely with management to assist them with training needs.
• Frequent deadlines exist and work may be subject to changing priorities.
• Participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities