Job Information
FIRST FINANCIAL BANK N.A. Call Center CSR III- Customer Service Specialist - Operations Center in Abilene, Texas
SCOPE/RESPONSIBILITIES:
As a First Financial Call Center CSR III,you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning:
- Bank operations
- Bank Regulations
- Transaction processing
- Electronic services
- Marketing
- Promotional activities
- Online banking and mobile banking issues
- And other inquiries as required by business objectives
Handle and carefully respond to all customer inquiries. 100-200 calls daily.
Provide excellent customer service through active listening
Meet and exceed service goals with the proven ability to build and advance customer relationships
Work with confidential customer information and treat it sensitively
Appropriately communicate with customers
Aim to resolve issues on the first call by being proactive in your customer service approach
This position requires the candidate be on the phone approximately 90% of scheduled time and possess the ability to adhere to pre-defined activity
schedules.
