Job Information
Express Employment Professionals Bilingual Call Center Representative in Abilene, Texas
Your Future Starts Here!
Join a team that values hard work, innovation, and stability. Express Employment isn't just a jobit's a career with great pay, benefits, and opportunities to grow.
*
Hiring Event - Don't Miss Out!
Feb 20th, 2025 12:00 AM to 2:00 PM
*Competitive Pay and Benefits *Career Growth and Stability
Your next opportunity is waiting
come see how Express Employment can open new doors for you!
We are now hiring for Bilingual Call Center Representatives!
You will bein charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.
Objectives:
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the companys products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
Responsibilities:
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
- Saturday's are required
