Job Information
Ricart Automotive Quicklane Service Advisor in 4255 S Hamilton Rd, United States
Ricart Automotive is the nation's largest single-point auto mall, with over 67 acres, two locations and outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, we are trusted, we are sharp, we are welcoming and we are ONE team! We offer our customers the best shopping experience with multiple new car brands, a nation-leading pre-owned showroom, an industry-leading consumer-friendly parts and service department, and the oldest Harley Davidson dealership in the country. We are a third-generation family-owned business that takes pride in providing an outstanding experience to all of our family of employees and customers. Thank you for being a part of the Ricart family!
What We Need From You- Job Duties and Requirements:
Review daily appointment schedules and be prepared to greet customers in the drive with knowledge of their appointment
Generate repair orders for customers
Dispatch the job to the proper technician
Develop estimates by costing materials, supplies, and labor
Calculate customer's payment
Answer incoming calls from customers to address concerns and set appointments for future service needs
Make outgoing calls to customers to update them on the status of their vehicle in service.
Any additional training or responsibilities as deemed necessary by Service Manager
Essential Job Functions:
Must have a valid driver's license
High school education or equivalent
Excellent oral communication skills
Experience working in cashier/credit card systems preferred but not required.
Must be able to stand for long periods
Flexibility with schedule to work nights and weekends
Strong problem-solving and conflict-resolution skills
Must be able to manage relationships across all channels and levels
Ricart Automotive is an equal opportunity employer.
