Easter Seals Jobs

Description

Role details:

• Can be based in Shenzhen/Hangzhou

• Prefer prior experience in program and/or account management

• Experience in FMCG/consulting/retail/logistic industry is an added advantage

We are looking for a results-driven account manager/ 物流服务项目客户经理 with program/account management experience to manage our Amazon logistic program solutions, e.g. SEND (Seller Export and Delivery) product.

The role highlights of this Sr. Account Manager involves:

• Both program/account management to manage, promote and educate sellers on Amazon's logistics offerings

• Providing primary post-sales general and/or product support to third-party sellers.

• Manage relationships with key accounts and learn from customers to maximize these relationships and improve Amazon products.

• Responsible for maintaining performance, and working with sellers to adopt logistic product and improve unit commitment.

• Responsible for proactive monitoring of accounts to identify and address any issues that may impact Seller's utilization and product feedback.

Key job responsibilities

• Utilize diverse sales approaches to onboard and recruit Chinese sellers to Amazon's logistics program (SEND)

• Drive seller adoption and utilization of the SEND product, providing a comprehensive FBA inbound solution

• Optimize productivity and efficiency by following defined processes and leveraging the "Invent and Simplify" approach

• Conduct in-depth analysis on seller pain points, and advocate for product/process improvements as the "Voice of the Seller"

• Generate high-quality seller insights to influence the product team and stakeholders and simplify the seller experience

• Partner with leadership to identify and execute on key business opportunities for the assigned portfolio

• Document and consolidate account management best practices into the broader business development framework

• Design and implement new initiatives to drive business growth

• Effectively influence senior stakeholders, including strategic sellers, to adopt Amazon's products and services

• Lead by example to motivate the team, overcome obstacles, and achieve targeted results

Basic Qualifications

• 5+ years relevant experience

• With a proven track record in mega account management preferably in supply chain or sales/commercial roles

• Strong analytical skills and ability to independently deal with relevant tools (Excel, other internal tools)

• Exceptional interpersonal, communication and presentation skills

• Demonstrated ability to manage multiple projects - work prioritization, planning and task delegation

• Proven track record of taking ownership and driving results. Strong business acumen and strategic thinking abilities

• Is a fast learner

• Can-do attitude

Preferred Qualifications

• 8+ years relevant experience

• FMCG/consulting/retail relevant experience