Job Information
Ricart Automotive Service Manager in 2589 Billingsley Rd., United States
Join our Ricart Buick GMC Chevrolet team in North Columbus. Ricart Automotive has been Columbus' Top Place to Work since 2013! We offer competitive pay, a generous benefits package, opportunities for advancement, a family environment, a strong company culture, and more employee events than anyone in the industry!
At Ricart Automotive, we pride ourselves on delivering exceptional customer service and quality. As a leading Chevrolet dealership, we are committed to maintaining the highest automotive service and repair standards. We are currently seeking a dedicated and experienced Chevrolet Service Manager to join our team and lead our service department to new heights.
Job Summary:
The Chevrolet Service Manager will oversee the service department's day-to-day operations, ensure efficient workflow, ensure exceptional customer satisfaction, and achieve departmental goals. This role requires a strong leader with a passion for customer service, a deep understanding of GM vehicles, and a commitment to automotive repair and maintenance excellence.
Key Responsibilities:
Leadership: Manage and motivate a team of service advisors, technicians, and support staff. Provide guidance, training, and performance feedback to ensure a high-performing team.
Customer Service: Foster a customer-focused environment, promptly addressing customer concerns and resolving issues to ensure a positive experience.
Operations Management: Oversee the scheduling of service appointments, workflow in the service bays, and parts inventory management. Ensure that all work is completed efficiently and to the highest standards.
Quality Control: Monitor and maintain the quality of service and repair work, ensuring compliance with manufacturer standards and dealership policies.
Financial Management: Develop and manage the service department budget, track key performance indicators (KPIs), and implement strategies to achieve financial goals.
Sales and Marketing: Promote service specials, maintenance packages, and upsell opportunities to customers. Collaborate with the sales team to drive service-related revenue.
Compliance: Ensure the service department follows all safety regulations, manufacturer guidelines, and dealership policies.
Qualifications:
Proven experience as a Service Manager or in a similar role within an automotive dealership, preferably with GM vehicles.
Strong leadership skills with the ability to motivate and manage a team effectively.
Excellent communication and customer service skills.
In-depth knowledge of automotive repair and maintenance, particularly GM models.
Strong organizational and multitasking abilities.
Proficiency in service department software and management systems; CDK Experience preferred.
A high school diploma or equivalent is required.
Ricart Automotive is an Equal Opportunity Employer.
