Job Information
East Boston Neighborhood Health Center BH Operations Support Assistant in 1601 Washington Street, Massachusetts
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
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To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (http://careers.ebnhc.org) .
Time Type:
Full time
Department:
South End Washington Behavioral Health
All Locations:
1601 Washington Street, East Boston
Position Summary:
The BH Operations Support Assistant plays a crucial role within the Behavioral Health Department Support Team. Reporting to the Operations Manager, this individual collaborates with providers and other personnel to guarantee the delivery of high-quality patient care. Key responsibilities encompass overseeing the department's internal referral queues, managing providers' schedules, handling in-basket pools, coordinating email groups, and performing various clerical or administrative duties to facilitate service delivery. This is a full-time position, Monday to Friday.
Duties & Responsibilities:
Manage and monitor department’s internal referral work queues.
Process incoming referrals received through the day. Verify insurance eligibility before scheduling appointments. Inform patient of any fees, co-payments, etc.
Monitor and respond to the department’s in-basket or secure chat messages and email groups in a timely manner.
Achieve the department’s daily goal of ensuring that provider’s schedules are fill to 100% capacity.
Schedule, reschedule and canceled appointments upon provider or patient requests.
Block provider’s schedule for approved time off.
Canceling and rescheduling patients when a provider is out sick.
Perform check-out process for patients. Checks out patients in the computer prior to the end of each day and enters requested follow up appointments upon check out.
Mail appointment reminder letters and make confirmation calls for new patients.
Sort out incoming mail, fax or scan documents.
Daily completion of DAR report to ensure insurance verification and correct insurance plan is billed for all scheduled appointments.
Management of daily Hospitalization/ED workflow.
Maintain a professional, courteous, and positive manner with all contacts.
Work collaboratively in relationships with co-workers, participate in achieving common goals, share knowledge and expertise willingly, and lend assistance as needed.
Conveys information clearly in writing and orally, listen with empathy, accept constructive criticism/feedback, responds to inquiries accurately and in a timely manner.
Deliver service in a non-judgmental manner that is sensitive to and respectful for the patient.
Performs other duties as authorized. Makes optimal use of standby time.
Additional Duties & Responsibilities:
Reads, understands and complies with all Standards of Conduct, Joint Commission policies and all laws related to position responsibilities and Employment at EBNHC.
Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.
Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.
Benefits:
MEDICAL, DENTAL, AND VISION COVERAGE
LIFE AND DISABILITY INSURANCE
401(K) RETIREMENT PLAN
TUITION REIMBURSEMENT
FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS
PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME
GENEROUS STAFF DEVELOPMENT BENEFIT
EXCELLENT MALPRACTICE COVERAGE
PET INSURANCE
Starting at $19.55, and up to $29.33 based on experience.
There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.
We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More…
