Job Information
RiseBoro Homecare Inc. Tenant Services Coordinator, Hillside Senior Apartments in 10040, New York
Organizational Overview: RiseBoro Community Partnership is a comprehensive agency that serves underserved communities in New York City. Since its inception in 1973, RiseBoro has collaborated with community leaders, government agencies, and private investors to address housing, health, and service needs. Their programs span various areas, including housing, senior services, health care, youth development, education, empowerment, community development, arts programming, skills training, homelessness prevention, and access to healthy foods.
Here are some highlights:
Youth Center: RiseBoro converted 30,000 square feet of vacant land into a youth center, providing local youth and their families with opportunities for skill development, mentorship, and growth.
Senior Services: RiseBoro was designated the first Innovative Senior Center in Brooklyn by the NYC Department for the Aging. Their extensive programming includes health management, physical exercise, and nutritional programs, collaborating with local hospitals and universities.
Affordable Housing : RiseBoro is involved in affordable housing projects, such as the Hunters Point venture, which includes 1,100 apartments and retail/community space. 80% of the units are permanently affordable or earmarked for seniors.
RiseBoro’s mission is to empower communities to thrive, regardless of the odds. They work toward a city where zip codes don’t determine health outcomes, housing stability, or economic power.
If you’re interested, consider becoming part of the RiseBoro community.
Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate ’ s experience in the exact or comparable position and additional preferred qualifications will be considered.
Purpose of Position : Tenant Services Coordinator at Hillside Senior Apartments is responsible for providing light-touch social services to all tenants of the development with a focus on providing case management and support services for previously homeless seniors referred from NYC shelters.
Schedule: Monday – Friday (Day Shift)
Salary : $48k annual
Roles, Responsibilities and Essential Duties:
Actively coordinate day-to-day on-site services for tenants and ensure all service provision is representative of RiseBoro’s mission
Complete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of tasks and objectives
Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed, including supportive counseling and crisis intervention services
Ensure tenants maintain the housing subsidy and the benefits required to remain in permanent housing while assisting in identifying additional benefits
Educate residents on the available on-site services and other community resources as well as tenant engagement opportunities i.e. workshops, holiday & Birthday celebrations
Prepare and maintain up-to-date records and resident files, and outcomes, including residents’ personal and eligibility information, records of services provided, and all relevant correspondence
Conduct monitoring services through home visits and telephone calls as well as periodic inspections with property management staff.
Work collaboratively with community partners to ensure residents can age in place, including coordination of home care services and proper discharge planning from inpatient facilities
Work with the property management team to plan and lead tenant meetings
Communicate with on-site property management and maintenance staff on resident issues to obtain records of incidents and hospitalization during nonworking hours
Escort tenants to appointments i.e., medical or government agency appointments when appropriate and as needed
engagement
Complete monthly and quarterly reports for funders and the RiseBoro Board
Coordinate monthly program meetings with other Tenant Services Coordinators to conduct peer reviews of assessments and case notes to ensure accuracy and programmatic compliance
Other related duties as required by the Supervisor
Required Skills/Qualifications:
Bachelor’s Degree required; Bachelor’s Degree in social work, psychology, or a related human services field of study preferred
Bilingual English/Spanish required
Experience in customer or client services required
Ability to problem solve and work with a high level of autonomy required
Excellent verbal and written communication required
Skills, Knowledge & Abilities:
Experience in social services setting preferred
Strong interpersonal skills and ability to advocate
Ability to be a team player and the willingness to work with a diverse population
Ability to maintain confidentiality and use appropriate discretion
Ability to be flexible and adaptable required; weekends and evening hours as needed
Commitment to RiseBoro’s mission, vision, and values
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
Commitment to supporting communities who have experienced systemic oppression and bias (e.g., people of color, LGBTQ+ people, immigrants , justice-involved persons, etc.)
Employee Benefits:
Medical, Dental, Vision
FSA after 60 days
Commuter Benefits after 30 days
403B eligible after 30 days
13 Agency Holidays off
15 Vacation Days year 1
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
EEOO/AFFIRMATIVE ACTION
It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.
