Easter Seals Jobs

Job Number 24081435

Job Category Golf, Fitness, & Entertainment

Location The Ritz-Carlton Grand Cayman, PO Box 32348 KY1-1209, Grand Cayman, Cayman Islands, Cayman Islands

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

JOB SUMMARY

Functions as the strategic business leader of the Golf Department. Responsible for golf operations, including guest and employee satisfaction, sales and revenue management and the financial performance of the department. As a Director, develops property-wide goals and strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees and provides a return on investment.

CANDIDATE PROFILE

Seeking strong-willed, innovative and dedicated individual to direct, administer, and oversee all aspects of the operation of the golf department in accordance with hotel standards. Functions as the strategic business leader of the Golf Department. Responsible for golf operations, including guest and employee satisfaction, sales and revenue management and the financial performance of the department. Support policies, goals, and objectives established by the General Manager and Hotel Manager.

The ideal candidate will have:

• 5+ years’ experience in golf operations, at top-quality golf courses

• PGA or CPGA member

• Ability to motivate staff and maintain a cohesive team

• Excellent communication and customer service skills

• Strong leadership and organization skills

2-year degree from an accredited university in Business Administration or related major; 1 years’ experience in golf/course management; member of Professional Golfers’ Association (PGA) or Ladies Professional Golfers’ Association (LPGA) ( Membership required for US locations only ).

CORE WORK ACTIVITIES

Managing Golf Operations

• Monitors the playing time of golfers to ensure optimal speed of play on the course.

• Conducts regular tours of the course to evaluate course conditions.

• Develops the Golf department’s Operating Strategy and leads its execution.

• Works with Grounds Superintendent to ensure course is maintained in accordance with brand specific Golf Standards and sound agronomic practices.

Managing Golf Revenue Management Goals

• Makes decisions or recommendations regarding rates per round, retail pricing and services offered to enhance the sales performance of the department.

• Manages financial performance of the golf department to achieve or exceed budget expectations.

• Adjusts services to meet customer demand and budget expectations.

• Oversees the booking of tee times to ensure maximum yield.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Establishes guidelines so employees understand expectations and parameters.

Conducting Human Resources Activities

• Ensures corrective action is taken to continuously improve results.

• Remains visible and accessible to employees.

• Reviews and manages controllable expenses such as, labor, quality and quantity of grass seed, lawn chemicals, inventory levels, uniforms, utilities etc.

• Reviews findings from guest feedback with employees to develop appropriate corrective action.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Hires Golf team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

• Creates appropriate developmental plans and developing team members based on their individual strengths, development needs, career aspirations, and abilities.

• Sets goals and expectations for direct reports using the performance appraisal process and holding staff accountable for successful performance; coaching team by providing specific feedback to improve performance.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

• Establishes and maintains open, collaborative relationships with direct reports and entire golf team.

• Utilizes employee feedback and an “open door” policy to address employee problems or concerns in a timely manner.

• Ensures employees are treated fairly and equitably.

• Celebrates successes and publicly recognizing the contributions of team member.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.